Telephone Operator

Role Overview

Telephone Operator at Radisson Hotel Group. This position is based at Al Khail Gate.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, empowering team members to be their best every day, everywhere, every time.

Role Purpose

Serve as the primary point of contact for all incoming hotel communications. Answer calls promptly and professionally, direct inquiries to appropriate departments, provide guest information, and support front office operations while maintaining confidentiality and operational excellence.

Key Responsibilities

Call Handling & Guest Service

• Answer all incoming calls promptly, courteously, and professionally.
• Handle internal and external calls and direct them to the appropriate departments or extensions.
• Take and relay messages accurately and ensure timely delivery.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Handle wake-up call requests and ensure they are delivered on time.

Operations & Administration

• Maintain updated directory of hotel staff and departments.
• Support Front Office operations when required.

Systems & Reporting

• Log and report any phone system faults or issues to the IT or maintenance team.

Safety & Compliance

• Assist in emergency situations by following the hotel's communication procedures.
• Uphold confidentiality of all guest and staff information.

Qualifications & Experience

• Previous experience as a Telephone Operator.

Skills & Competencies

• Excellent communication and telephone etiquette skills.
• Fluent in English; additional languages are an advantage.
• Strong organizational and multitasking abilities.
• Basic computer skills and familiarity with telephone systems.
• Pleasant, professional voice and demeanor.

Additional Information

Compensation & Benefits

• Competitive salary package: AED 1,900
• Service Charge Average: AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and biennial flight ticket as per company policy
• Career growth opportunities within the organization
• Exclusive global benefits including special hotel rates at Radisson hotels worldwide
• Local perks and rewards tailored to country of employment