Technician/Auto Denter

Role Overview

Technician/Auto Denter at Abdul Latif Jameel, performing body repair services at the Service Center.

Company Overview

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). The company began 75 years ago as a small trading business and Toyota distributorship in Jeddah, Saudi Arabia, and has since established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise throughout the region. The company represents some of the world's leading brands and has diversified into new sectors that contribute to the infrastructure of life in the MENAT region. Abdul Latif Jameel is a leading employer across the MENAT region with an international footprint and commercial success spanning more than three quarters of a century.

Role Purpose

Perform body repair services and related works in the Service Center to achieve targets in customer satisfaction and gross service sales by adhering to company mission, vision, and values while applying standard operating procedures.

Key Responsibilities

Body Repairs & Inspections

• Perform body repairs according to customer request through proper execution and Chief Technician supervision within promised delivery time and estimated cost.
• Conduct preliminary inspection and evaluation of vehicles using tools and equipment under Chief Technician supervision to assess exact damage and extent of repair.
• Participate in resolution of high-technical problems with assistance of Team Leaders (Workshop Floor Manager/Chief Technician) through test and examination to ensure appropriate body and paint repair.

Operations & Quality Assurance

• Execute center after-sales responsibilities (vehicle body repairs) to ensure all activities are carried out according to company policies and procedures through effective communication and Team Leader supervision.
• Ensure highly satisfied guests by executing a Guest Centric mindset to achieve high quality after-sales body and paint activities through effective Team Leader monitoring in accordance with service standards.
• Perform suitable use of all service facilities, tools, and equipment to ensure the Service Center operates in accordance with policies related to safety, welfare, integrity, and company branding image.
• Execute assigned activities according to company standard operating procedures through coordination with center service teams in achieving pre-determined center operational targets.

Coordination & Documentation

• Coordinate with Job Controller in feeding correct data (operation number), recording repairs carried out, and updating vehicle delivery status through Computerized Time Control Sheets to determine productivity (man-hour) analyses.

Training & Development

• Receive and understand technical information, service bulletins, and daily functional activities from Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after-sales business operations.

Marketing & Business Support

• Deliver service achievements by supporting and assisting center after-sales marketing campaigns, promoting center Kaizen activities, and adjusting to business strategies to achieve set center targets.

Qualifications & Experience

• Minimum: High School or Equivalent
• Minimum 2 years experience in Service

Skills & Competencies

Technical & Job-Specific Skills

• Proficiency with service facilities, tools, and equipment
• After-sales body and paint repair knowledge
• Problem Sensitivity: Ability to tell when something is wrong or is likely to go wrong
• Inductive Reasoning: Ability to combine pieces of information to form general rules or conclusions
• Active Learning: Understanding implications of new information for current and future problem-solving and decision-making

Professional & Soft Skills

• Time Management: Managing own time and time of others
• Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations
• Achievement/Effort: Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Inter-Personal Relationship: Ability to work with people and compromise diversity in views and opinions
• Adaptability
• Collaboration
• Development of Self and Others
• Guest First mindset
• Innovation
• Problem Solving
• After-Sales Related Skills: Persuasive, able to deal with stress, patient, persistent

Additional Information

The company values Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering a culture where ideas blossom, people thrive, and successes flourish.