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Role Overview
BlackStone eIT, a leader in the technology solutions space, is hiring a Technical Specialist to provide expert technical support and solutions to clients, ensuring smooth operation and maintenance of software products.
Company Overview
BlackStone eIT is a leader in the technology solutions space.
Role Purpose
The Technical Specialist plays a crucial role in delivering technical expertise and problem-solving support to clients. The position requires a blend of technical knowledge and strong problem-solving skills to meet clients' diverse needs and ensure the smooth operation of software products.
Key Responsibilities
Client Support & Issue Resolution
- Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
- Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
System Implementation & Maintenance
- Conduct system installations, configurations, and upgrades as necessary.
- Develop and maintain detailed documentation on system configurations, processes, and user guides.
Training & Knowledge Management
- Assist in training end-users on software functionalities and best practices.
- Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
Project Engagement
- Participate in project planning and execution to ensure alignment between technical solutions and client needs.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a technical support or specialist role.
- Experience with software installation, configuration, and upgrade processes.
Skills & Competencies
- Proficiency in troubleshooting software applications, systems, and networks.
- Solid understanding of database management and SQL.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team environment.
- Familiarity with Agile methodologies is a plus.
- Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.
Additional Information
- Paid Time Off
- Training & Development
- Performance Bonus
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