وصف الوظيفة
Role Overview
Technical Product Manager – Flight Operations at Etihad Airways, based in Abu Dhabi. Manage and continuously enhance technology products within the Flight Operations and Crew Management domain, maintaining a prioritized product backlog and ensuring successful delivery of initiatives.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi. The organization connects people across continents and cultures while executing the "Journey 2030" ambition to double the fleet, expand the network, and grow its people for a new era of excellence.
Role Purpose
Act as the bridge between complex airline operational requirements and technical IT execution, navigating governance frameworks, managing diverse stakeholders, and driving software releases through the Route to LIVE (RTL) deployment process.
Key Responsibilities
Project Delivery & Execution
- Own the planning, execution, monitoring, and delivery of technology projects across Flight Operations including flight planning, weight & balance, and fuel optimization.
- Own the planning, execution, monitoring, and delivery of technology projects across Crew Operations including crew pairing, rostering, tracking, and fatigue management.
- Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
- Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
Requirements Translation & Technical Integration
- Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors.
Stakeholder Management & Liaison
- Serve as the primary liaison between technical teams, including DevOps, Data Engineering, and Network Security, and operational stakeholders across Flight Operations, Crew Scheduling, and Fleet Management.
- Manage diverse stakeholder needs and expectations across the organization.
Governance, Compliance & Change Management
- Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements (FAA, EASA, GCAA).
- Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
- Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.
Reporting & Communication
- Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum 5 years' experience in the airline or aviation industry.
- Knowledge of Flight Operations and Crew Management systems, including Flight Planning, Crew Pairing, Rostering, and Tracking.
- Experience working within IT governance, change management, and regulatory environments.
- Understanding of cloud technologies, APIs, and modern enterprise architectures.
Skills & Competencies
- Proficiency with JIRA, Confluence, Power BI, and Smartsheet.
- Strong stakeholder management, communication, and problem-solving skills.
- Fluent in English; Arabic is an advantage.
- SAFe, PMP, PRINCE2, or similar certifications are preferred.
Additional Information
- Knowledge of related delivery tools and project management platforms.