وصف الوظيفة
Role Overview
Technical Channel Partner Engineer at John Crane, a business of Smiths Group, supporting the Middle East and Africa (MEA) region.
Company Overview
John Crane is a global leader in mission-critical flow control solutions for energy and process industries. The company offers mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. John Crane operates a global network of more than 200 sites in over 50 countries and employs more than 6,000 people worldwide.
John Crane is part of Smiths Group, a 170-year-old engineering company serving energy, security & defence, space & aerospace, and general industrial markets. Smiths Group is listed on the London Stock Exchange and employs approximately 16,000 colleagues in over 50 countries.
Role Purpose
Provide technical support, training, governance, certification, and capability development to Channel Partners across the MEA region, ensuring alignment with John Crane standards while protecting intellectual property.
Key Responsibilities
Technical Support & Guidance
- Act as the primary technical focal point for all certified Channel Partners within the assigned region.
- Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
- Review and support technical requests from Channel Partners within approved authorization limits.
- Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.
- Support repair troubleshooting activities and resolution of complex technical issues.
- Provide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standards.
Training & Certification
- Deliver and coordinate technical training programs for Channel Partner personnel.
- Support certification and recertification of Channel Partner technicians and engineers.
- Evaluate technical competence and readiness of Channel Partner personnel.
- Ability to deliver technical training and mentor personnel.
Compliance & Assessment
- Perform technical assessments and audits of Channel Partner facilities.
- Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
- Conduct technical audits and assessments.
- Participate in capability assessments and authorization reviews of Channel Partner Service Centers.
Onboarding & Partner Development
- Support onboarding of new Channel Partners and certification programs.
- Support implementation of new service technologies, repair methodologies, and global standards.
- Collaborate with regional Service Operations teams to improve Channel Partner performance and capability.
Documentation & Records
- Ensure proper control and distribution of technical documentation provided to Channel Partners.
- Maintain records of technical support provided, decisions made, training completed, and certifications issued.
Continuous Improvement
- Identify recurring technical issues and recommend corrective actions and improvement opportunities.
- Support Root Cause Analysis investigations involving Channel Partner activities.
Qualifications & Experience
- 8+ years experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.
- Knowledge of John Crane products and services strongly preferred.
- Strong knowledge of mechanical seals, sealing systems, rotating equipment, and associated repair methodologies.
- Deep understanding of repair, inspection, assembly, testing, and certification processes.
- Experience supporting service centers, distributors, agents, or channel partners.
- Experience in Root Cause Analysis methodologies.
- Engineering Degree or equivalent technical qualification.
Skills & Competencies
- Strong troubleshooting and technical problem-solving capabilities.
- Strong communication and stakeholder management skills.
- Experience working across multiple countries and cultures.
- Fluent English required.
- Arabic, French, and/or Russian is an advantage.
Additional Information
Smiths Group is committed to diversity and inclusion. The company operates employee resource groups (ERGs) including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Smiths Group recognizes excellence through the annual Smiths Excellence Awards and Smiths Day, a global celebration across the company network.
The company offers competitive compensation and benefits.
All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.