وصف الوظيفة
Role Overview
Technical Channel Partner Engineer with Smiths Group at John Crane, serving the MEA (Middle East & Africa) region. The role provides technical support, training, governance, certification, and capability development to channel partners while maintaining alignment with John Crane standards and protecting intellectual property.
Company Overview
John Crane is a global leader in mission-critical flow control solutions for energy and process industries. The business offers mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. John Crane operates a global network of more than 200 sites in over 50 countries and employs more than 6,000 people worldwide.
John Crane is part of Smiths Group, a company that has been pioneering progress for over 170 years. Smiths Group serves millions of people annually across four global markets: energy, security & defence, space & aerospace, and general industrial. The company is listed on the London Stock Exchange and employs approximately 16,000 colleagues in over 50 countries.
Role Purpose
To serve as the primary technical focal point for certified channel partners in the MEA region, delivering technical support, training, governance, and capability development while ensuring compliance with John Crane standards and safeguarding intellectual property.
Key Responsibilities
Technical Support & Troubleshooting
- Act as the primary technical focal point for all certified channel partners within the assigned region.
- Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
- Support repair troubleshooting activities and resolution of complex technical issues.
- Provide guidance on component inspection, repairability assessments, assembly requirements, testing methods, and reporting standards.
- Support Root Cause Analysis investigations involving channel partner activities.
Authorization & Escalation
- Review and support technical requests from channel partners within approved authorization limits.
- Coordinate technical escalations between channel partners and John Crane Engineering, Product Management, and Service Operations teams.
- Participate in capability assessments and authorization reviews of channel partner service centers.
Training & Certification
- Deliver and coordinate technical training programs for channel partner personnel.
- Support certification and recertification of channel partner technicians and engineers.
- Evaluate technical competence and readiness of channel partner personnel.
- Ability to deliver technical training and mentor personnel.
Compliance & Quality Assurance
- Perform technical assessments and audits of channel partner facilities.
- Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
- Ensure proper control and distribution of technical documentation provided to channel partners.
Onboarding & Development
- Support onboarding of new channel partners and certification programs.
- Support implementation of new service technologies, repair methodologies, and global standards.
Record Keeping & Continuous Improvement
- Maintain records of technical support provided, decisions made, training completed, and certifications issued.
- Identify recurring technical issues and recommend corrective actions and improvement opportunities.
- Collaborate with regional Service Operations teams to improve channel partner performance and capability.
Qualifications & Experience
- 8+ years of experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability.
- Knowledge of John Crane products and services strongly preferred.
- Strong knowledge of mechanical seals, sealing systems, rotating equipment, and associated repair methodologies.
- Deep understanding of repair, inspection, assembly, testing, and certification processes.
- Experience supporting service centers, distributors, agents, or channel partners.
- Experience in Root Cause Analysis methodologies.
- Experience conducting technical audits and assessments.
- Engineering degree or equivalent technical qualification.
Skills & Competencies
- Strong troubleshooting and technical problem-solving capabilities.
- Strong communication and stakeholder management skills.
- Experience working across multiple countries and cultures.
- Fluent English required.
- Arabic, French, and/or Russian is an advantage.
Additional Information
Smiths Group is committed to diversity and inclusion. The company operates employee resource groups (ERGs) including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity to provide safe spaces for employees to connect and support one another. The company recognizes excellence through the annual Smiths Excellence Awards and celebrates achievements on Smiths Day, a global celebration across the network.
Smiths Group offers competitive compensation and benefits. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. Smiths Group will never request payment during the hiring process, including for interviews or testing.