Technical Architect

Role Overview

Technical Architect at Salesforce, Customer Success job category. Location not specified in source.

Company Overview

Salesforce is the #1 AI CRM platform where humans and agents drive customer success together. The company is leading workforce transformation in the agentic era, with Agentforce representing the future of AI. Salesforce is committed to innovation, keeping core values at the heart of operations, and bettering business and the world through AI.

Role Purpose

The Technical Architect designs and leads the successful delivery of complex Salesforce solutions for customers. You are a strategic thinker and problem solver who architcts scalable, long-term systems that leverage the Salesforce platform. You combine deep technical expertise with enterprise architecture skills to translate business requirements into high-performing solutions.

Key Responsibilities

Stakeholder Management and Requirements

• Collaborate with client stakeholders to define requirements, deliverables, and expectations.
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
• Liaise with Salesforce product teams to support client implementations.

Solution Design and Architecture

• Lead technical design sessions and architect technical solutions aligned with client business objectives.
• Document technical solutions and identify gaps between client's current and desired end states.
• Design systems that stand up to high volumes and will not fail at critical points.
• Design scalable solutions that will grow seamlessly with the customer's growth plans.

Governance and Quality

• Provide oversight and governance of Salesforce projects.
• Follow and help define coding standards.
• Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

Delivery and Implementation

• Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Debug issues by conducting deep dives into project problems.
• Travel to client sites for projects, estimated 50-75%.

Utilization and Pre-Sales

• Maintain a target billable utilization aligned to the role.
• Participate in pre-sales activities such as discovery and technical deep-dive sessions and Proof-Of-Concept (POC) development with prospects as needed.

Qualifications & Experience

• Strong CRM experience with solid background on the Salesforce platform.
• Senior Leadership expertise.
• Strong background in the design and development of large web-based systems, or complete software product lifecycle exposure.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire.
• Experience will be evaluated based on alignment to core competencies for the role, including extracurricular leadership roles, military experience, and volunteer work.

Skills & Competencies

• Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.
• Understanding of systems architecture and ability to design scalable, performance-driven solutions.
• Understanding of key design patterns and large data volume limitations and best practices.
• Understanding of data sharing and visibility considerations and how these play into platform architecture.
• Familiarity with platform authentication patterns including SAML, SSO, and OAuth.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems such as ETL, CPQ, marketing automation, and reporting.
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with platform security capabilities including TLS and SSL.
• Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering comprehensive solutions that enable achievement of desired business outcomes.
• Validated experience integrating systems via APIs.
• Strong development background.

Additional Information

• Travel to client sites estimated at 50-75%.
• Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates' resumes and qualifications. Humans make all candidate selection and hiring decisions.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
• Reasonable accommodations are available during the application and recruiting process.