Technical and Logistic Support

Role Overview

Technical and Logistic Support position at Airbus Defence and Space Saudi Limited. The jobholder will provide maintenance, support, and logistic coordination for BEAM9 system operations, serving customer IT and production teams in Saudi Arabia.

Role Purpose

Enable the customer's staff to assume ownership of BEAM9 system maintenance and support operations through hands-on technical assistance, process improvement, and sustained operational excellence across hardware, software, and IT infrastructure.

Key Responsibilities

Maintenance and Support

• Support the Customer's IT Administration team in daily monitoring and establish contact with the Maintenance team in France for IT activities and hardware replacement supplier coordination.
• Support the Customer's Production team in day-to-day GEOINT/IMINT activities, ensure administration oversight, and maintain contact with the Engineering team in France.
• Support IT Training activities.
• Support all operations in KSA, including deployment, acceptance phases, and IT training.
• Contribute to continuous process improvement of the platform by supporting deployment of software and hardware updates and upgrades.

Customer Relationship

• Participate in all necessary meetings, conferences, and workshops with customers to ensure appropriate level of service.
• Reflect customer expectations and requests.
• Support operational teams, provide operational updates, and gather requirements as the activity evolves.

Communication and Reporting

• Ensure regular reviews and updates on activities to the team and program manager.
• Establish and maintain KPIs for monitoring maintenance and support activities.
• Capitalize knowledge through documentation, procedure writing, and gathering of good practices.
• Maintain good relationships with all actors involved in the platform, including customer, back-office, providers, and partner.
• Support deployment, lifetime operation, and performance management of all Maintenance Program deliverables.

Qualifications & Experience

• Master degree in computer science.
• Successful experience in maintenance and support program.

Skills & Competencies

Windows Environment

• Active Directory (AD).
• Domain Name System (DNS).
• Distributed File System (DFS).
• Group Policy Objects (GPO).

Operating Systems

• Ubuntu 24.04.
• Windows Server 2022.
• Windows 11.
• Linux knowledge (CentOS).

Virtualization

• Nutanix (AHV and NKP).
• Harbor.
• Kubernetes.

Storage

• Ceph.

Backup

• Veeam Backup.

IMINT/GEOINT and Geospatial Software

• IMINT/GEOINT trade core knowledge.
• I4D.
• SOCET GXP.

IT Infrastructure

• Hardware: DELL server, Cisco.
• Antivirus: ESET.
• Firewall: Stormshield and Opensense.
• PKI: EJBCA.
• Configuration management: Ansible.

Networking

• Basic network devices and concepts including IP, DNS, firewall, and routing.

Additional Technical Skills

• Database knowledge: PostgreSQL, MySQL, Elasticsearch (plus).
• Cloud technology: Docker, Kubernetes (plus).
• Ability to learn and understand various, complex, and technical subjects.
• Analytical skills to summarize and simplify complex topics.
• Ability to manage several activities in parallel.

Languages

• English (mandatory).
• Arabic (mandatory).
• French (a plus).

Soft Skills

• Communication skills to adapt to wide variety of interlocutors in a multicultural environment.

Additional Information

• Contract Type: Fixed term.
• This position is contingent upon obtaining the required security clearance.
• This role requires awareness of potential compliance risks and commitment to act with integrity.
• Airbus is committed to workforce diversity and creating an inclusive working environment.
• Flexible working arrangements are supported wherever possible.