Team Operations Manager CS2

Role Overview

Team Operations Manager CS2 at Ninjas in Pyjamas. The role manages day-to-day operations for the esports team's players and ensures seamless coordination across all logistical functions.

Company Overview

Ninjas in Pyjamas is an esports organization founded in 2000 with Counter-Strike at its core. The organization has pioneered the esports scene since its inception, competing at the top level across nearly a dozen game titles. The vision is to bring gaming culture to a world without boundaries.

Role Purpose

The Team Operations Manager serves as the logistical lead for the esports department, overseeing day-to-day player operations and driving organizational efficiency. The role requires an exceptionally organized individual who is proactive, solves problems effectively, and thrives in a collaborative, team-oriented esports environment.

Key Responsibilities

Day-to-Day Operations

• Manage and coordinate daily operations for athletes, including player management, partner activations, merchandise, bootcamp planning, budgets, media, and travel arrangements.
• Work closely with coaches to ensure smooth coordination of events, travel arrangements, bootcamp planning, and budgets.
• Develop and implement efficient processes to streamline team operations and enhance overall productivity.
• Build and maintain excellent relations with players and colleagues, prioritizing stakeholder management across the organization.
• Report to and work closely with the Senior Team Operations Manager and other team managers.
• Communicate observations on player wellbeing and lifestyle to esports senior management.

Player Wellbeing & Culture

• Serve as a strong culture ambassador for NIP values and drive engagement by educating players on these values.
• Assist players in overcoming challenges and remove obstacles, both reactively and proactively.
• Consistently elevate the player experience, anchored in the ambition to be the best in the world from a player experience perspective every day.

Administrative

• Scout upcoming tournament destinations for players proactively and provide briefings.
• Track and manage player inventory, including merchandise and peripherals.
• Monitor and track deadlines for the team, such as roster locks, tournament invites, and ticket requests.

Qualifications & Experience

• Previous esports experience is appreciated but not required for this role.

Skills & Competencies

• Exceptional organizational and planning abilities.
• Strong problem-solving skills and proactive mindset.
• Excellent communication and interpersonal skills.
• Ability to work effectively in team-oriented environments.
• Outgoing and social demeanor.