Team Member

Role Overview

Team Member at Emirates Flight Catering, based at a laundry operations facility supporting flight catering and hospitality services.

Role Purpose

To execute laundry processing operations—from incoming linen inspection through final quality assurance and dispatch—while maintaining aviation-grade hygiene, safety, and compliance standards. The role ensures 100% material traceability, zero defects, and flight-ready or room-ready presentation of all garments.

Key Responsibilities

Pre-Processing & Intake

• Perform pre-processing inspection, accurate recording, and systematic labeling of all incoming linen to ensure 100% material traceability and compliance from arrival.
• Generate and assign standardized labels using the Laundry Management System (LMS) to ensure the correct cleaning cycle and billing are automatically applied for all items.
• Perform sorting and segregation of all linen based on care label requirements and soiling levels to guarantee process integrity and prevent damage to high-value goods.
• Maintain accurate daily records of cleaning cycles, inspections, and documentation of all damaged or lost items to ensure data reliability for management reporting and loss control analysis.

Cleaning & Processing

• Perform operation of dry-cleaning and washing machinery, including necessary pre- and post-spotting, to achieve the specified cleanliness and quality standard for all garments.
• Maintain strict adherence to hygiene, safety, and industry regulatory standards throughout all operational steps to ensure a secure working environment and compliance with audit requirements.

Finishing & Quality Assurance

• Perform hand-finishing and specialized pressing or finishing on all non-uniform garments (Executive, Guest, Retail) to ensure linen is flight-ready or room-ready and meets high-presentation standards.
• Conduct final quality checks, segregation, and documentation for completed laundry to ensure zero non-conformance defects before items are staged for dispatch.
• Perform folding, bagging, and meticulous packaging of cleaned items according to client specifications to ensure accurate inventory and integrity during final delivery logistics.

Counter & Client Services

• Perform counter staff duties at various laundry outlets, including accurate payment handling and client interaction, to ensure smooth personal laundry service delivery and accurate revenue reconciliation.

Qualifications & Experience

• High school diploma or equivalent qualification in any relevant field.
• Minimum 1 year of experience in laundry operations or as a machine operator, preferably within the aviation and hospitality industry.

Skills & Competencies

• Basic English communication.
• Basic PC skills.
• Ability to work independently and as part of a team.
• Good communication skills and professional demeanor.
• Capacity to work in a dynamic and fast-paced environment.
• Physical capability to stand for extended periods and perform manual labour tasks.
• Tolerance for exposure to warm temperatures and chemical odours.