Team Leader.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Role Overview

Team Leader – Injaz RBG CC_Balance Builder, Retail Banking Group at Mashreq.

Role Purpose

Lead a direct sales team to achieve credit card acquisition and balance-building targets while developing high-performing agents, ensuring compliance with regulatory standards, and aligning field activities with business strategy.

Key Responsibilities

Sales & Target Achievement

• Achieve monthly credit card acquisition and balance-building goals through direct sales channels
• Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition

Lead Management

• Ensure effective utilization of leads and monitor allocation
• Implement customer engagement strategies

Team Performance & Productivity

• Set clear performance goals for the team
• Track daily activity and monitor conversion rates
• Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement

Team Coaching & Development

• Mentor and motivate the sales team
• Provide structured feedback and support to improve performance
• Hire, train, and certify direct sales agents
• Build a high-performing team with low attrition

Compliance & Quality Assurance

• Ensure all sales activities adhere to regulatory and compliance standards
• Maintain high service quality

Collaboration & Strategic Alignment

• Work closely with Sales Strategy and Product teams to align field activities with business objectives
• Adapt sales strategies based on market trends, customer insights, and competitive positioning
• Implement continuous improvement initiatives based on market trends and competitive positioning