وصف الوظيفة
Role Overview
Team Leader - Stewarding at wasl (Viya), a leading golf and hospitality management group operating championship golf courses, award-winning restaurants, and premium leisure facilities across the UAE. The role reports to the Executive Chef and Sous Chef, supervising stewarding associates and outsourced manpower.
Company Overview
Viya is the UAE's leading golf and hospitality management group, part of wasl Hospitality & Leisure. The portfolio includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Operations are underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits. The organization is recognized as a guardian of golfing heritage and a leader in modern hospitality, dedicated to innovation, sustainability, and excellence.
Role Purpose
Enforce the highest possible cleanliness and hygiene standards in all food processing facilities and operating equipment. Lead stewarding operations including dish room management, night cleaning, back area maintenance, equipment upkeep, banquet arrangements, and stewarding manpower coordination.
Key Responsibilities
Supervision & Team Leadership
- Supervise the duties of all stewarding associates and outsourced manpower.
- Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed.
- Direct and assist Stewards to make clean-up more efficient.
- Ensure Stewarding associates have supplies, equipment, tools, and uniforms necessary to do their jobs.
Sanitation & Hygiene Standards
- Supervise the sanitation, cleanliness, and hygiene as well as the quality level of product and services.
- Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
- Enforce proper cleaning routines for service ware, equipment, floors, and other areas.
- Enforce proper use and cleaning of all dish room machinery.
- Ensure all food holding and transport equipment is in working order.
- Ensure compliance with food handling and sanitation standards.
Equipment & Chemical Management
- Ensure water temperature and chemical levels are appropriate for cleaning and documented.
- Check the proper use of chemicals and washing accessories.
- Enforce safe chemical handling practices including reading labels, following storage and handling directions, and wearing appropriate safety equipment.
- Never mix chemicals together.
- Do not store chemicals in unmarked containers or in or close to food storage, preparation, or serving areas.
- Do not store chemicals or leave aerosol spray containers near heat or spray close to an open flame.
- Check labels on empty chemical containers before disposal.
- Read all available safety data mandated by law.
Banquet & Service Operations
- Assist with Banquet plate-ups and buffet by transporting and ensuring adequate stock.
- Assist in the location, movement, and storage of banquet operational equipment.
- Work with all departments to ensure items required for service are available when needed.
Stock & Procurement
- Coordinate with the Head Chef in establishing minimum and maximum operating par stocks and supplies.
- Request store requisition and procurement of stocks.
- Coordinate with the Culinary and Hospitality Leadership to check their requirements for the day and the next day.
- Assist in the stock take of equipment and other items as required.
Loss Prevention
- Take all necessary actions to reduce the loss of silverware and flatware.
- Take all necessary actions to reduce breakage of China and Glassware.
Standards & Compliance
- Aware of Dubai Golf Mission, Vision, and Values.
- Responsible to apply the 4 Service Steps throughout serving internal and external customers.
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl.
- Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) immediately to the IT Service Desk.
- Ability to work well under pressure in a fast-paced environment.
Additional Duties
- Participate in various extra activities contributing towards individual and organizational growth.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Be trained as a Fire Marshall or First Aider.
Additional Information
Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organization fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.