وصف الوظيفة
Role Overview
Team Leader - SKIMS at Al Tayer Group in Abu Dhabi. This role leads a retail department team to deliver excellent customer service, control operations, and achieve department targets through effective merchandising and stock management.
Company Overview
Al Tayer Insignia is a luxury retail partner with over 40 years of heritage, representing iconic global brands across boutiques, department stores, and omnichannel platforms throughout the GCC. The company is customer-obsessed, values creativity and individuality, and empowers team growth in the fashion and luxury sector.
Role Purpose
To ensure excellent customer service by effectively managing the department team, controlling and monitoring operations including merchandising and stock control, and achieving department targets while maintaining retail and brand standards.
Key Responsibilities
Customer Service & Sales
- Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
- Achieve excellent standards of customer service in the department by supporting and coaching the sales team and leading by example on the shop floor.
- Identify customer needs through asking questions, confidently recommend and demonstrate appropriate products, recommend link products at every sale opportunity, and close the sale.
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
Team Leadership & Development
- Effectively manage the department team.
- Role model and support to team members.
- Support the induction of new starters into the store.
- Maintain and encourage the team to uphold personal grooming standards as advised by the store manager.
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
Operations & Standards
- Ensure Retail and Brand standards are maintained at all times.
- Check stock levels daily and inform the store manager of depleting stocks in order to replenish and maintain optimum stock levels.
- Minimize exposure to stock loss through vigilance on the sales floor.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.
Qualifications & Experience
- High school or "O" Levels.
- 2 to 3 years of experience in a Sales or Customer Service environment.