Team Leader RB-Branch (Outsource)

Role Overview

Team Leader RB-Branch (Outsource) at ADIB, located in Abu Dhabi.

Role Purpose

Manage a team while ensuring overall responsibilities are achieved, projecting a warm image of ADIB and increasing the bank's visibility in the Financial Market. Develop new business strategies for the respective area and build suitable plans to increase business.

Key Responsibilities

Target & Performance Management

• Ensure set targets are met or exceeded on time.
• Monitor day-to-day activities of IFEs and ensure appropriate business management and control is in place.
• Coach team on day-to-day business activities and guide them to achieve monthly goals.
• Update leads status on time; ensure status updates are completed before leaving your desk for the day.

Policy & Compliance

• Ensure team fully adheres with ADIB policy and procedure on day-to-day business management.
• Ensure business proposed or booked under ADIB policy and procedure with Sharia compliance.
• Review and recommend standard credit applications and ensure authenticity of critical documents (MRF, identification documents, bank statements, etc.).
• Ensure all IFEs are aware of ADIB products, policies, and promotions and keep them updated on changes.

Operations & Administration

• Ensure adequate leave plan for the team and execution of the same effectively.
• Ensure daily attendance; if there is regular absenteeism, escalate to SM.
• Ensure disbursement files are in order prior to forwarding the file to RFO by cross-checking customer's original documents against copies; files must be sent to RFO immediately or within the next 1 working day.
• Ensure proper handover of all customer-related files and documents prior to staff departure, resignation, or termination, and arrange proper follow-up and closing of each case.

Customer & Stakeholder Management

• Handle customer complaints directly; do not allow IFEs to handle complaints directly at any point.
• Open business channels for IFEs by visiting potential employers and high net worth customers and introducing them to IFEs.
• Support SM on Al Khair STL/Settlement/Clearance/STL based on calls.
• Visit 2 ministries, departments, or listed companies and provide Business Visit Report to SM.

People Development & Performance

• Motivate high achievers by recognizing them in team meetings; provide opportunity to other staff to attain top position by creating healthy inter-team competition.
• Recognize staff training requirements while evaluating their monthly performance.
• Arrange IFE training and coaching based on recognized areas of weakness and maintain track; escalate to SM if case is hopeless.
• Recommend disciplinary action for those showing no improvements.
• Conduct annual appraisal and recommend staff recognition.

Skills & Competencies

• Familiarity with Core Banking and Application sourcing systems.
• Outlook, Email, and HR system exposure.