Team Leader - HHH

Role Overview

Team Leader HHH at Majid Al Futtaim, a hypermarket retail operation in Kuwait.

Role Purpose

The Team Leader HHH implements quality, range and freshness standards to deliver an exceptional customer experience and achieve set sales targets. The role requires motivating team members, addressing problems immediately to protect customer service, and coaching and developing staff within the assigned section.

Key Responsibilities

Commercial Policy & Pricing

• Oversee and implement the commercial policy agreed for the store pricing.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.

Assortment & Merchandise

• Oversee the products assortment in the section.
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.

Stock Management

• Ensure proper stock management including preparing stock reports, stock value, controlling out of stock, stock replenishment orders and merchandise deliveries.
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.

Display & Standards

• Manage and control displays to ensure correct pricing and Planogram is implemented at all times.

Performance & Improvement

• Monitor the NPS in the section and work on improving areas that need development.

Qualifications & Experience

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.

Skills & Competencies

• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and excitement about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model.