Team Leader - Grocery

Role Overview

Team Leader - Grocery at Majid Al Futtaim, Hypermarket Kuwait. The Team Leader Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets.

Role Purpose

The Team Leader is a key motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within the assigned section.

Key Responsibilities

Commercial & Pricing

• Oversee and implement the commercial policy agreed for the store pricing.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.

Assortment & Inventory

• Oversee the products assortment in the section.
• Ensure proper stock management including preparing stock reports, stock value, controlling out of stock, stock replenishment orders and merchandise deliveries.
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.

Waste & Shrinkage Control

• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.

Display & Merchandising

• Manage and control displays to ensure correct pricing and Planogram is implemented at all times.

Performance & Customer Experience

• Monitor the NPS in the section and work on improving areas that need development.

Qualifications & Experience

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.

Skills & Competencies

• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model.