Team Leader - Entertainment & Events

Role Overview

Team Leader - Entertainment & Events at Six Flags Qiddiya City and Aquarabia. The Team Leader supports the smooth delivery of entertainment offerings and events across the park, serving as a key point of contact for frontline team members and performers, reporting to the Entertainment & Events Supervisor.

Role Purpose

The Team Leader assists in coordinating daily entertainment operations, ensuring that performers and staff are prepared and adhering to established procedures, guest service standards, and safety protocols while contributing to the overall success of entertainment experiences within the park and enhancing guest satisfaction and park performance.

Key Responsibilities

Operations & Coordination

• Assist the Supervisor in managing daily entertainment operations, ensuring readiness and smooth execution of activities
• Conduct pre-shift briefings to communicate schedules, updates, and safety protocols to performers and staff
• Support the setup and strike of shows, events, and entertainment offerings, ensuring efficient execution
• Contribute to maintaining inventory and equipment readiness, ensuring all resources are properly handled

Leadership & Team Support

• Serve as the first point of contact for frontline team members, providing guidance and support during shifts
• Promote a positive work environment by fostering teamwork and motivation among performers and staff
• Assist in training new staff

Quality & Safety Monitoring

• Monitor performances and events to ensure adherence to quality, safety, and guest engagement standards
• Maintain cleanliness and safety standards within designated areas

Guest & Issue Resolution

• Address minor guest or team member concerns during shifts and escalate issues to the Supervisor when necessary
• Resolve guest concerns

Qualifications & Experience

• High School Diploma or equivalent (minimum)
• 1–3 years of experience in an entertainment, hospitality, or customer service role, with leadership experience preferred

Skills & Competencies

• Strong interpersonal skills with the ability to lead and motivate a team
• Excellent communication skills, both verbal and written
• Enthusiasm for creating exceptional guest experiences and memorable moments
• Ability to handle minor conflicts or challenges calmly and professionally
• Basic organizational and time management skills, with the ability to adapt to changing priorities
• Understanding of safety and operational standards in an entertainment environment
• Ability to work collaboratively with colleagues and take direction effectively
• Proficiency in English, fluency in Arabic is a plus
• Valid driver's license is preferred