Teaching Assistant -Applied Media (Design and Media Production)

Role Overview

Teaching Assistant – Applied Media (Design and Media Production) at Higher Colleges of Technology (HCT).

Role Purpose

Support faculty and students within the Computer Information Science program by maintaining the college's laboratories and workshops, including installation, demonstration, maintenance and troubleshooting of equipment and facilities. This is a hands-on role working closely with faculty and students in the laboratory, with up to 10 hours per week of instructional duties.

Key Responsibilities

Laboratory Support & Maintenance

• Provide timely lab support to faculty, staff and students.
• Maintain a schedule of preventative maintenance for all equipment.
• Keep adequate manuals and maintenance logs for equipment and parts.
• Observe and reinforce safety and housekeeping procedures and protocol within the lab.
• Maintain systems and procedures to track borrowed equipment and tools.
• Recommend solutions to continuously improve lab operations.

Equipment & Inventory Management

• Control the distribution of consumable materials and ensure adequate inventory levels for supplies within the lab.
• Assemble new or modified equipment such as servers, workstations, routers, switches and systems.
• Receive, install, maintain and assist with ordering of lab equipment and supplies.
• Interact regularly with suppliers regarding the purchases of new equipment.
• Demonstrate the use of equipment within the lab.

Teaching & Faculty Support

• Provide teaching assistance to CIS Faculty during laboratory sessions.
• Assist in the development and maintenance of teaching materials.
• Support faculty and students in the design, planning and execution of student projects as required.
• Perform teaching duties as required.

Institutional Engagement

• Contribute to the development of HCT by observing and implementing College and system-wide policies and procedures.
• Participate in extra-curricular activities and community events.
• Develop an awareness of and respect for the customs and cultures of HCT students and employees.
• Travel to other HCT colleges to attend meetings and workshops.

Qualifications & Experience

• Bachelor's Degree or equivalent in Computer Science, Information Technology, Engineering or other relevant discipline required.
• Master's Degree in a relevant discipline desirable.
• Membership to a relevant internationally recognized professional association highly desirable.
• At least 3 years of progressive hands-on experience in hardware and software support preferred.
• Practical experience with PC and OS support troubleshooting and implementation.
• Experience in a complex networking environment with CISCO equipment preferred.
• Previous teaching assistant experience preferred.
• Current advanced industry certifications such as Microsoft, Cisco, Security/Networking, Server and/or Hardware preferred.

Skills & Competencies

• Demonstrate strong troubleshooting and problem-solving skills.
• Maintain high degree of computer literacy and demonstrated ability to integrate technology in the workplace.
• Understand the queries of customers and direct them to the appropriate resource.
• Communicate effectively with strong verbal and written communication skills and demonstrated competency to interact with people at all levels of the organization.
• Deliver good customer service and organizational skills.
• Work effectively as part of a team in a multi-cultural environment.
• Cope with pressure in a positive manner while working to deadlines within a busy and demanding environment.
• Engage in professional development activities in order to improve current skills and acquire new skills, and to adapt to the evolving needs of the organization.
• Maintain fluency in written and spoken English, which is essential.
• Possess knowledge of Arabic, which is desirable but not a requirement.