وصف الوظيفة
Role Overview
Tamheer - Specialist-Customer Service at Ejon, supporting the customer service journey and ensuring a smooth, positive customer experience from first point of contact through service delivery.
Role Purpose
Support the customer service journey by welcoming customers, understanding their initial needs, ensuring that required information and documents are complete, and guiding them through appropriate next steps to ensure a smooth and positive customer experience.
Key Responsibilities
Customer Welcome and Engagement
- Welcome customers and provide a professional and positive first point of contact.
- Understand customers' initial inquiries and service needs.
- Maintain a professional, customer-focused approach and support a smooth customer journey.
Documentation and Preparation
- Review and verify the availability and completeness of required documents and information.
- Guide customers on any missing documents or information and advise them on the appropriate source or process to obtain them.
- Ensure customers are adequately prepared before proceeding to the next stage of the service process.
Service Guidance and Routing
- Provide clear and accurate information regarding service procedures and requirements.
- Direct customers to the appropriate concerned employee or department based on their needs.
General Duties
- Perform other related tasks and duties as assigned.
Qualifications & Experience
- Saudi National.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Eligible for the Tamheer Program.
Skills & Competencies
- Good communication and interpersonal skills.
- Customer-oriented with a positive and professional attitude.
- Ability to organize information and pay attention to details.
- Basic proficiency in Microsoft Office applications.
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