وصف الوظيفة
Role Overview
T24 Technical Support Specialist at TAWANTECH. The role focuses on ensuring the smooth and uninterrupted operation of core banking activities through monitoring, maintaining, and troubleshooting T24 technical environments, especially during Close of Business (COB) execution cycles.
Role Purpose
Monitor and maintain T24 technical environments to support daily Close of Business processing and core banking operations. Resolve technical issues, optimize COB performance, and ensure system uptime across all T24 environments while coordinating with functional users, infrastructure teams, and vendors.
Key Responsibilities
COB Monitoring & Execution
- Monitor and manage daily Close of Business (COB) processing to ensure completion within agreed SLA.
- Investigate and resolve COB failures, errors, or delays to ensure continuity of operations.
- Provide immediate support during COB execution cycles.
- Coordinate with functional users and infrastructure teams to resolve issues affecting COB.
Technical Support & Maintenance
- Provide technical support for T24 modules, interfaces, and environments.
- Manage and troubleshoot batch jobs, scripts, and environment parameters.
- Perform T24 system health checks, log analysis, and application-level monitoring.
- Ensure uptime and performance of all T24 environments (live, test, development).
Issue Management & Root Cause Analysis
- Log, track, and resolve incidents related to COB and T24 system operations.
- Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.
- Document issue resolutions and create knowledge base materials for common incidents.
Coordination & Communication
- Liaise with Temenos or vendors for issue escalation and patch application.
- Coordinate with infrastructure, database, and application teams during critical support windows.
- Work closely with business users and core banking functional consultants to align support priorities.
Performance & Automation
- Identify areas for COB process optimization and automation.
- Contribute to performance tuning of COB cycles and batch jobs.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3–7 years of experience working in Temenos T24 technical environments, including COB support.
- Strong understanding of T24 architecture, including jBase/TAFJ, routines, and OFS processing.
- Hands-on experience in managing COB tasks and batch job configuration.
- Familiarity with key T24 modules such as AA, FT, ST, MM, and LC.
- Scripting experience (Unix/Linux shell scripts, jBase routines).
- Knowledge of database systems (Oracle or MSSQL preferred).
- Experience with monitoring tools and job schedulers (e.g., Control-M, Cron).
Skills & Competencies
- Excellent problem-solving and analytical skills.
- Strong communication skills and ability to work under pressure.
- Ability to work in shifts (COB is typically handled after working hours or overnight).
Additional Information
Preferred Qualifications
- Certification in Temenos T24 (TAFJ/COB/Technical streams).
- Experience with T24 upgrades or core banking transformation projects.
- Previous experience in banking IT support environments or managed services providers.
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