Systems Engineer - Kuwait

Role Overview

Systems Engineer at Fortinet, located in Kuwait. The role supports the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales, working closely with a sales representative in a defined territory.

Company Overview

Fortinet delivers broad, truly integrated, high-performance security across the IT infrastructure. The company secures the largest enterprises, service providers and government organizations around the world. Fortinet empowers customers with intelligent, seamless protection across the expanding attack surface and the power to meet ever-increasing performance requirements of the borderless network. Fortinet has over 619 registered Global Patents—more than 3 times that of its closest competitor.

Role Purpose

The Systems Engineer exists to provide comprehensive technical support to the sales organization throughout the customer lifecycle, from initial contact through post-sale delivery. The role combines pre-sales expertise, active deal management, and customer relationship building to advance the sales cycle and ensure technical alignment between Fortinet solutions and customer requirements.

Key Responsibilities

Sales Cycle & Deal Management

• Lead all technical aspects of a sales cycle with Enterprise customers, from initial RFIs through RFPs and RFQs when required.
• Manage project delivery and actively participate in POCs in partnership with relevant internal teams and customer or commercial partners.
• Manage time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.

Customer Engagement & Requirements Analysis

• Listen to and understand the technical requirements of customers, identifying unstated needs to build solutions that outperform competitor offerings.
• Serve as the primary technical point of contact for customers and partners in close collaboration with the sales partner.
• Position Fortinet solutions to customers whether remotely or in person, using whiteboarding, technical white papers, technical plans, and customer discussions.

Product & Competitive Knowledge

• Continuously improve knowledge around Fortinet products and solutions.
• Maintain deep understanding of the competitive landscape and Fortinet's ability to provide long-lasting protection against evolving threats.

CRM & Documentation

• Maintain accurate activity, contact, and account technical information of all customers and prospects in Salesforce.

Qualifications & Experience

• Currently or previously worked in a pre-sales engineer role, managing end-to-end technical aspects of deals through to technical closure.
• Ability to demonstrate problem-solving skills and impact on key wins within current or previous organization.
• High aptitude for security technology, specifically encryption and authentication.
• Further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN is desirable.
• CISSP accreditation is beneficial.

Skills & Competencies

• Strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, Firewall, 802.1Q, MD5, SSH, SSL, SHA1, DES, and 3DES.
• Ability to build and maintain customer relationships.
• Effective technical communication with both external and internal stakeholders.
• Strong communication and presentation skills.

Additional Information

• Excellent training and development opportunities provided to support success.
• Open working environment promoting collaborative and transparent knowledge sharing.
• Opportunity to be part of an innovative, collaborative and winning team.
• Competitive salary and incentive compensation package, including stock awards and health and welfare benefits.