وصف الوظيفة
Role Overview
Fortinet is seeking a Systems Engineer to join its team in Kuwait. The role involves working closely with a sales representative in a defined territory to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
Company Overview
Fortinet's vision since inception has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, Fortinet secures the largest enterprises, service providers, and government organizations around the world. The company empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network. Fortinet is a technology-driven network security company with over 619 registered global patents, more than three times the number held by its closest most innovative competitor.
Role Purpose
The Systems Engineer will serve as the primary technical point of contact for enterprise customers and partners, managing all technical aspects of the sales cycle from initial discovery through post-sales closure while working in close collaboration with the sales team.
Key Responsibilities
Pre-Sales and Sales Support
- Lead all technical aspects of a sales cycle with Enterprise customers from initial RFIs through RFPs and RFQs when required.
- Manage project oversight and actively participate in POCs in partnership with relevant internal teams and customer and commercial partners.
- Listen to and understand the technical requirements of customers, identifying unarticulated needs to build solutions that outperform competitor offerings.
- Position Fortinet solutions to customers with confidence, whether remotely or in person, using whiteboarding, technical white papers, technical plans, and customer discussions.
Stakeholder Management
- Serve as the primary technical point of contact for customers and partners in close collaboration with your sales partner.
- Maintain strong communication skills and demonstrate the ability to effectively communicate technically to a range of external and internal stakeholders.
- Build and maintain customer relationships throughout the sales process.
- Manage time effectively when working on multiple deals simultaneously while ensuring a positive customer experience is maintained.
Knowledge and Positioning
- Continuously strive to improve knowledge around Fortinet products and solutions and maintain a deep understanding of the competitive landscape.
- Maintain awareness of Fortinet's ability to provide lasting protection against ever-evolving threats.
Administration
- Maintain accurate activity, contact, and account technical information of all customers and prospects in Salesforce CRM.
Qualifications & Experience
- Currently or previously worked in a pre-sales engineer role managing end-to-end technical aspects of deals through to technical closure.
- Demonstrated problem-solving skills and proven impact on key wins within current or previous organization.
Skills & Competencies
- High aptitude for security technology, specifically encryption and authentication.
- Knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN, and WAN.
- Strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, Firewall, 802.1Q, MD5, SSH, SSL, SHA1, DES, and 3DES.
- Ability to build and maintain customer relationships.
- Excellent communication skills for both technical and non-technical audiences.
Additional Information
- CISSP accreditation is beneficial.
- Excellent training and development opportunities provided.
- Open working environment with collaborative and transparent knowledge sharing.
- Part of an innovative, collaborative, and winning team.
- Competitive salary and incentive compensation package, including stock awards and health and welfare benefits.