Systems Engineer - BFSI

Role Overview

Systems Engineer at Fortinet, based in Dubai, UAE. The role supports the sales organization in all technical matters across pre-sales, sales calls, and post-sales engagements within a defined territory, working closely with a sales representative.

Company Overview

Fortinet delivers broad, truly integrated, high-performance security across IT infrastructure. The company secures the largest enterprises, service providers, and government organizations globally. Fortinet empowers customers with intelligent, seamless protection across the expanding attack surface and supports ever-increasing performance requirements of the borderless network. The organization holds over 619 registered Global Patents, more than 3 times that of its closest competitor.

Role Purpose

Lead all technical aspects of the sales cycle with Enterprise customers, from initial RFIs through RFPs and RFQs, while serving as the primary technical point of contact for customers and partners in collaboration with the sales team.

Key Responsibilities

Pre-Sales & Solution Design

• Lead all technical aspects of the sales cycle with Enterprise customers, from initial RFIs through to RFPs and RFQs when required.
• Listen and understand the technical requirements of customers, reading between the lines to build solutions that outperform competitor offerings.
• Manage project delivery and actively participate in POCs in partnership with relevant internal teams, customers, and commercial partners.
• Position Fortinet solutions to customers through remote or in-person engagement, including whiteboarding, technical white papers, technical plans, and customer discussions.

Customer & Partner Management

• Serve as the primary technical point of contact for customers and partners in close collaboration with the sales partner.
• Build and maintain customer relationships while effectively communicating technical matters to a range of external and internal stakeholders.

Knowledge & Expertise

• Continuously improve knowledge around Fortinet products and solutions.
• Maintain a deep understanding of the competitive landscape and Fortinet's ability to provide long-lasting protection against evolving threats.

Operations & Administration

• Manage time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in Salesforce CRM.

Qualifications & Experience

• High aptitude for security technology, specifically encryption and authentication.
• Knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN, and WAN.
• Current or previous experience in a pre-sales engineer role, managing end-to-end technical aspects of deals through to technical closure.
• Ability to demonstrate problem-solving skills and their impact on key wins in your current organization.
• CISSP accreditation is beneficial.

Skills & Competencies

• Technical expertise in RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, and 3DES.
• Strong communication skills and confidence in presenting technical content.
• Ability to build and maintain customer relationships.
• Effective stakeholder management across external and internal teams.
• Problem-solving capability.

Additional Information

• Excellent training and development opportunities providing tools to succeed in the role.
• Open working environment with collaborative and transparent knowledge sharing, respecting all thoughts and opinions.
• Opportunity to be part of an innovative, collaborative, and winning team.
• Competitive salary and incentive compensation package, including stock awards, health and welfare benefits.