وصف الوظيفة
Role Overview
Surgical Equipment Manager at Alcon in Saudi Arabia. This position is part of Alcon's Sales & Sales Support organization, playing a critical role in managing strategic customer relationships and driving the adoption of Alcon's surgical portfolio.
Company Overview
Alcon is the global leader in eye care with more than 25,000 associates globally. The company fosters an inclusive culture where every contribution is valued and provides exciting opportunities for growth and development while making a meaningful difference in the lives of patients and customers.
Role Purpose
Partner with hospitals, surgical centers, and key healthcare stakeholders to understand their needs, provide innovative solutions, and support the growth of Alcon's surgical equipment business. You will develop account strategies, lead commercial initiatives, and ensure customers receive exceptional support throughout their partnership with Alcon.
Key Responsibilities
Account Management
- Manage strategic accounts and customer relationships within the ophthalmic surgical market.
- Build and maintain strong relationships with surgeons, operating room teams, procurement departments, and other key stakeholders.
- Expand relationships with existing customers by introducing solutions that address evolving clinical and business needs.
- Develop and execute customer development strategies and key account plans aligned with business goals.
Sales & Commercial Growth
- Drive sales growth and achieve commercial targets for Alcon's surgical equipment portfolio.
- Develop account strategies and lead commercial initiatives.
- Identify customer challenges and develop tailored solutions that support clinical and operational objectives.
- Drive execution of sales plans and ensure delivery against agreed performance objectives.
- Prepare, negotiate, and manage commercial agreements and contracts.
Market & Strategic Analysis
- Analyze market trends, competitor activity, and customer insights to identify opportunities and support strategic decision-making.
- Lead account planning activities, including opportunity identification, market analysis, and business development initiatives.
Customer Support & Engagement
- Organize and support customer events, product demonstrations, workshops, and educational programs.
- Maintain accurate customer data and account activity within Alcon's CRM system.
Cross-Functional Collaboration
- Collaborate closely with cross-functional teams, including Sales, Marketing, Medical Affairs, Customer Service, and Technical Support.
- Support the development of team capabilities through coaching, mentoring, training, and sharing best practices where applicable.
Quality & Compliance
- Adhere to GxP regulations and all applicable company policies and procedures.
- Follow Standard Operating Procedures (SOPs) consistently and accurately.
- Maintain complete and accurate documentation.
- Support quality management and continuous improvement initiatives.
- Complete all required compliance and training activities.
- Contribute to maintaining a compliant and inspection-ready organization.
Qualifications & Experience
- Relevant education and professional experience to successfully perform the responsibilities of the role.
- Experience in medical device sales, surgical equipment, healthcare account management, or a related commercial environment.
- Proven ability to build and develop relationships with healthcare professionals and hospital stakeholders.
- Strong commercial mindset with a track record of achieving sales and business objectives.
Skills & Competencies
- Excellent communication, presentation, and negotiation skills.
- Strategic thinking and the ability to identify and capitalize on business opportunities.
- Strong analytical and problem-solving capabilities.
- Ability to work effectively across cross-functional teams and manage multiple priorities.
- Customer-focused approach with a commitment to delivering exceptional service and value.
Additional Information
- Contribute to advancing surgical innovation and improving patient outcomes.
- Work in a collaborative, inclusive, and high-performing environment.
- Access continuous learning and career development opportunities.