وصف الوظيفة
Role Overview
Surgical Equipment Manager at Alcon, Jeddah. This is a field-based position within the Sales & Sales Support organization.
Company Overview
Alcon is the global leader in eye care with more than 25,000 associates worldwide. The organization is committed to enhancing sight and helping people see brilliantly through bold innovation and rapid action to improve eye health globally. The company fosters an inclusive culture where every contribution is valued.
Role Purpose
To drive sales performance and promote Alcon's surgical equipment portfolio to healthcare professionals and key customer accounts. You will build strong partnerships with ophthalmic surgeons, hospital stakeholders, and operating room teams to identify customer needs and deliver solutions that support improved patient outcomes.
Key Responsibilities
Sales Performance & Targets
- Achieve sales, productivity, and performance targets within assigned budgets and timelines.
- Provide input into territory sales forecasting and the effective use of promotional resources.
Customer Engagement & Relationship Management
- Promote Alcon's surgical equipment and solutions to healthcare professionals and key customer accounts.
- Work closely with ophthalmic surgeons, hospital stakeholders, operating room teams, and other healthcare professionals to build strong partnerships.
- Reach contact, coverage, and frequency objectives through a variety of communication channels and customer engagement activities.
- Build strong, long-term customer relationships and ensure high levels of customer satisfaction.
- Respond to customer inquiries and resolve issues professionally in accordance with company policies and procedures.
- Support key accounts, hospital networks, referral pathways, and market access activities.
Territory & Account Planning
- Develop and execute territory and account business plans aligned with commercial objectives.
- Organize and implement customer events, educational programs, sales presentations, and marketing initiatives.
Market Intelligence & Product Knowledge
- Maintain a strong understanding of Alcon's products, strategies, competitive landscape, market trends, and customer needs.
- Gather and share customer feedback, market intelligence, and industry insights to support business decisions.
Documentation & Reporting
- Maintain accurate account records and complete all required reports in a timely manner.
Quality & Compliance
- Adhere to GxP regulations and company policies.
- Follow Standard Operating Procedures (SOPs) accurately and consistently.
- Maintain complete and accurate documentation.
- Support quality control processes and continuous improvement initiatives.
- Complete all required compliance and training activities.
- Contribute to maintaining a compliant and inspection-ready organization.
Qualifications & Experience
- Relevant education and experience to successfully perform the responsibilities of the role.
- Experience in medical device sales, surgical equipment, healthcare sales, or a related commercial environment.
Skills & Competencies
- Strong customer engagement and relationship-management skills.
- Demonstrated ability to achieve sales targets and drive business growth.
- Excellent communication, presentation, and influencing skills.
- Strong planning, organizational, and territory management capabilities.
- Analytical thinking with the ability to identify opportunities and solve problems effectively.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Strong commercial acumen.
Additional Information
- Join the global leader in eye care.
- Help advance surgical innovation and improve patient outcomes.
- Work in a collaborative, inclusive, and high-performing environment.
- Access continuous learning and professional development opportunities.
- Make a meaningful difference in the lives of healthcare professionals and patients around the world.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—