Support Officer - Telesales (outsource role)

Role Overview

Support Officer – Telesales, ADIB, Jafza / Dubai. This is an outsource role.

Role Purpose

Ensure backend support to the Telesales Unit through quality assurance, compliance monitoring, and agent development.

Key Responsibilities

Quality Assurance

• Conduct cross verification of products sold by agents.
• Deliver right levels of quality check and support to the team.
• Monitor call quality periodically and provide actionable feedback to agents.

Compliance & Control

• Ensure compliance with bank policies and procedures.
• Participate in regular review and development of quality control processes.

Skills & Competencies

• Subject Matter Expert knowledge in relevant products and processes.
• Excellent communication skills.
• Good problem solving skills.
• Attentive in analyzing errors and reporting them.