وصف الوظيفة
Role Overview
Support Engineer 2, Pharmacy Millennium Solution at Oracle. This is an IC2 level position supporting Oracle Health's Pharmacy Millennium Solution.
Company Overview
Oracle Health provides secure, reliable healthcare solutions that connect clinical, operational, and financial data to improve care and support better decision-making around health and well-being. Oracle is a global leader committed to creating a human-centric healthcare experience powered by unified global data, serving patients, providers, payers, and populations to improve health, reduce costs, and enhance the healthcare experience.
Role Purpose
Provide functional and technical expertise to Oracle Health clients using Oracle Cerner technologies. Investigate, troubleshoot, and resolve complex issues to maintain critical applications, ensure application stability, and deliver meaningful outcomes for both Oracle and its clients in a collaborative support environment.
Key Responsibilities
Issue Resolution & Troubleshooting
- Investigate front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
- Troubleshoot workflows internally and externally to identify root causes and support resolution.
- Prioritize, plan, and manage issue resolution independently and with cross-functional teams.
- Support incident resolution and application maintenance to help deliver value for Oracle and its clients.
Client Support & Expertise
- Provide functional and technical expertise to clients using Oracle Cerner solutions.
- Collaborate in a fast-paced support environment to address client needs and improve outcomes.
Documentation & Knowledge Management
- Create and maintain documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
Qualifications & Experience
- Bachelor's degree in Information Technology, a related field, or equivalent relevant work experience.
- At least 6 years of experience in one or more of the following areas: Healthcare information technology (HCIT), HCIT support, Software implementation, Project or program management, Client relationship management, or other client-facing or HCIT solution work.
- Experience working with Cerner Millennium Pharmacy and Point of Care products or related components.
Skills & Competencies
- Fluent English language skills.
- Willingness to participate in an on-call rotation as needed.
Additional Information
Nice to Have
- Arabic language skills.
- Clinical background or experience working in a clinical healthcare setting.
- Experience working in Application Managed Services or SolutionWorks business units.
Benefits
- Competitive salary.
- Flexible working options to help you do your best work.
- Learning and development opportunities to advance your career.
- Core benefits that support your health and well-being.
- An inclusive culture that celebrates what makes you unique.