وصف الوظيفة
Role Overview
Strategic Account Manager (Supply EM) at Agoda, based in Jeddah, serving key accommodation partners across Saudi Arabia.
Company Overview
Agoda is an online travel booking platform connecting travelers with a global network of 4.7 million hotels and holiday properties worldwide, plus flights, activities, and more. Part of Booking Holdings [NASDAQ: BKNG], with 7,100+ employees representing 95+ nationalities across 27 markets. The company's purpose is to bridge the world through travel by making it easy and rewarding for everyone to explore destinations and experiences.
The Strategic Account Manager team specializes in account management for accommodation partners, acting as consultants across 50+ locations worldwide to build long-term relationships that create value for Agoda, partners, and customers.
Role Purpose
Serve as the primary point of contact for key accommodation partners across Saudi Arabia, driving growth in existing relationships, identifying new supply opportunities, and ensuring Agoda remains the platform of choice in this fast-growing travel market.
Key Responsibilities
Partner Relationship Management
- Build and maintain strong relationships with key accommodation partners across Saudi Arabia, acting as their primary point of contact and trusted advisor on all things Agoda
- Conduct regular in-person and virtual meetings with partners to review performance, share insights, and agree on actions that drive mutual growth
- Train partners on Agoda's tools, products, and programs so they can get the most out of the platform independently
Supply & Growth
- Onboard new accommodation partners in the region, ensuring a smooth start and strong early performance on the platform
- Analyze partner and market data to spot trends, identify gaps in supply, and put forward practical solutions tailored to each partner's situation
- Identify new supply opportunities in the market
Performance & Optimization
- Work with partners to improve their visibility and competitiveness on the Agoda platform, including pricing strategy, content quality, and promotional participation
- Monitor your portfolio's performance against KPIs and growth targets, flagging risks early and adjusting plans accordingly
Cross-functional Collaboration
- Collaborate with internal teams including marketing, product, and pricing to design and execute campaigns that deliver results for partners and Agoda
Market Intelligence & Reporting
- Stay informed on the Saudi hospitality market, competitor activity, and travel trends to keep Agoda's strategy relevant and ahead of the curve
- Prepare and present regular performance reports for the Area Manager and senior stakeholders
Qualifications & Experience
- Bachelor's degree in business, hospitality, or a related field
- 5 years of experience in account management, business development, or a client-facing commercial role
- Proven track record of managing and growing a portfolio of clients or partners
- Experience in e-commerce, online travel, or digital platforms is preferred
- MBA or Master's degree (nice to have)
- Background in the travel or hospitality industry (nice to have)
Skills & Competencies
- Strong communication and relationship-building skills, with the ability to influence and negotiate at decision-maker level
- Solid analytical skills, with experience using data to identify opportunities and make recommendations
- Highly organized, able to manage multiple accounts and priorities at the same time
- Self-motivated and comfortable working independently in a market-facing role
- Fluent in both English and Arabic
Additional Information
- Equal Opportunity Employer: Employment at Agoda is based solely on merit and qualifications, without regard to sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.