وصف الوظيفة
Role Overview
Supplier Engagement Analyst at NielsenIQ. The role involves managing supplier engagements with retailers, eCommerce players, and vendors across a portfolio of countries, driving onboarding and business-as-usual activities focused on data compliance and improvements.
Company Overview
NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive understanding of consumer buying behavior and growth pathways. In 2023, NielsenIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. The company operates in 100+ markets, covering more than 90% of the world's population, and is an Advent International portfolio company. NielsenIQ delivers holistic retail insights and comprehensive consumer intelligence using advanced analytics and state-of-the-art platforms.
Role Purpose
To take ownership of supplier engagements with retailers, eCommerce players, and vendors, strengthening relationships, improving data quality, and ensuring service levels are met. The role sits at the intersection of data, operations, and supplier engagement to drive measurable improvements in how data is received and used.
Key Responsibilities
Performance & Governance
- Monitor and report key performance indicators (KPIs), ensuring data receipt aligns with service level agreements (SLAs).
- Partner with data analysts to review KPIs and lead conversations with suppliers to drive improvements.
Data Quality & Optimization
- Analyze data quality metrics and collaborate with suppliers to enhance accuracy and consistency.
- Identify new opportunities to improve retailer data quality and work with the operations strategy team to bring these opportunities to life.
- Support onboarding activities, including data quality testing, format alignment, and timeliness expectations.
Stakeholder Management
- Build and maintain strong relationships with suppliers, acting as their main point of contact.
- Handle escalations and queries from retailers, ensuring timely resolution and clear communication.
- Coordinate with local operations teams and project managers to finalize onboarding plans for new suppliers.
System & Operations
- Contribute to system improvements, including SAP, transactional data handling, FTP/MFT setup, and retailer system changes.
Qualifications & Experience
- Strong technical knowledge with the ability to interpret and apply data in a business context.
Skills & Competencies
- Excellent analytical, presentation, and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint).
- Tech-savvy, with exposure to different data and file formats.
- Ability to understand and interpret diverse data structures and mapping.
- Fluent in English with strong communication skills.
- Knowledge in Python and SQL (added advantage).
- Arabic language skills (advantage).
Additional Information
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning access.
- Employee Assistance Program (EAP).