Supervisor - Workforce Administration

Role Overview

Supervisor - Workforce Administration at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE. The resort is set to open in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

To supervise the Workforce Administration team in delivering accurate and timely roster management, ensuring compliance with HR policies, and supporting operational labor needs across the resort while fostering a high-performance team environment.

Key Responsibilities

Roster Management and Workforce Planning

• Supervise the Workforce Administration team in preparing accurate and timely rosters using the company's roster technology system.
• Liaise with department heads and operations managers to assess labor needs and resolve workforce-related issues.

Administration and Compliance

• Oversee the processing of all relevant documentation and ensure that administrative requirements are completed efficiently.
• Ensure compliance with HR and departmental policies, as well as the company's Code of Conduct.

Employee Support and Guidance

• Provide employees with guidance and support on labor-related and payroll policies and procedures.

Service Delivery

• Deliver prompt, efficient, and courteous service to all internal customers.

Process Improvement

• Identify opportunities to improve Workforce Administration processes and implement best practices.

Team Leadership and Development

• Train and mentor team members while fostering a collaborative, high-performance work environment.

Reporting and Metrics

• Prepare regular reports on workforce metrics and scheduling efficiency for management review.

Qualifications & Experience

• Bachelor's degree.
• A minimum of 3–5 years of experience in workforce scheduling or administration, including at least 1–2 years in a supervisory or team leadership role.

Skills & Competencies

• Advanced proficiency in Microsoft Excel.
• Strong communication, organizational, and leadership skills.
• High level of attention to detail.
• Ability to work effectively under pressure and respond promptly to operational demands.
• Confident and approachable manner with ability to build positive relationships across departments.
• Proven ability to manage and develop a team.
• Maturity and trustworthiness.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package.
• Incentive programs and other employee benefits.