Supervisor, Spa & Wellness

Role Overview

Supervisor, Spa & Wellness at Four Seasons, Kuwait. The Four Seasons Kuwait is a Forbes Five-Star rated luxury hotel located in Kuwait City, featuring a resort-like sanctuary with contemporary Middle Eastern architecture, rooftop dining, leisure facilities, and the city's largest guest rooms.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. The team creates exceptional experiences for guests, residents, and partners through luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone as they wish to be treated, with the purpose of creating lasting impressions and genuine human connection.

Role Purpose

Lead the daily operations of the spa and wellness facility to deliver exceptional guest experiences through operational excellence, team leadership, guest engagement, and revenue optimization. Ensure the spa operates at peak efficiency while maintaining Four Seasons' luxury standards and fostering a motivated, high-performing team.

Key Responsibilities

Operational Excellence

• Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours.
• Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning.
• Manage inventories and reorder supplies to meet operational demands.
• Collaborate with spa management on new procedures to improve service and productivity.

Team Leadership & Development

• Supervise daily operations of the spa team, including therapists, attendants, and coordinators, ensuring adherence to standards.
• Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly.
• Continuously retrain team members to improve service delivery and operational efficiency.
• Monitor and document staff performance, assisting with evaluations and corrective actions as needed.
• Develop and implement up-selling incentives to drive revenue growth.

Guest Experience & Engagement

• Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities.
• Set and coordinate guest appointments while adhering to Four Seasons' service standards.
• Promote and sell retail products, tailoring recommendations to guest needs.
• Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction.

Retail Management

• Maintain retail displays, ensuring neatness and proper stock levels.
• Conduct monthly inventory and introduce new, unique products to enhance retail offerings.
• Implement and monitor retail incentive plans for staff to boost sales.

Administrative Responsibilities

• Ensure accurate input of services, gratuities, and retail sales into the POS system.
• Prepare accounting reports, research voucher issues, and resolve discrepancies.
• Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories.

Qualifications & Experience

• Previous supervisory experience in a luxury spa or wellness setting preferred.
• Passion for the health and wellness industry and commitment to delivering exceptional guest experiences.

Skills & Competencies

• Oral and written proficiency in English and Arabic.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS.
• Proficiency in Microsoft Office (Word and Excel) and Canva.
• Ability to inspire and motivate team members while maintaining professionalism and attention to detail.

Additional Information

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world-class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.
• Hotel will apply for work authorization for the successful candidate.