Supervisor - SKIMS - Riyadh

Role Overview

Supervisor - SKIMS at Al Tayer Group, Riyadh.

Company Overview

Al Tayer Insignia is a luxury retail partner with over 40 years of heritage, representing the world's most iconic brands across boutiques, department stores, and leading online platforms throughout the GCC. The organization operates a seamless omnichannel presence and is committed to customer obsession, creativity, individuality, and employee growth.

Role Purpose

To ensure excellent customer service and operational excellence in the SKIMS department by effectively managing the team, controlling merchandising and stock, monitoring daily operations, and driving sales performance to achieve departmental targets.

Key Responsibilities

Leadership & Team Management

• Direct and coach the sales team on the shop floor, leading by example to achieve excellent customer service standards.
• Motivate team members to achieve shared goals and acknowledge team and individual successes.
• Ensure all new starters are inducted into the department team.
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Set and maintain standards of grooming, presentation, and professional conduct across the team.

Sales & Customer Service

• Analyse sales data to maximize sales on a day-to-day basis.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.

Merchandising & Stock Control

• Monitor stock in the department and inform the Store Manager of any depleting stocks or stock loss to take corrective action.
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.

Operations & Compliance

• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms, and stock areas.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.

Qualifications & Experience

• High school qualification.
• 4–5 years experience in Sales or Customer Service environment.