Supervisor - SKIMS - Dubai

Role Overview

Supervisor - SKIMS at Al Tayer Group, Dubai.

Company Overview

Al Tayer Insignia is a luxury retail partner with over 40 years of experience. The company operates boutiques, department stores, and leading online platforms across the GCC, delivering award-winning retail experiences. The organization values a diverse, customer-obsessed, passionate team that celebrates creativity and empowers professional growth.

Role Purpose

To ensure excellent customer service and achieve department targets by effectively managing the sales team, controlling operations, monitoring merchandising and stock, and maintaining high standards of presentation and professional conduct on the shop floor.

Key Responsibilities

Customer Service & Sales

• Achieve excellent standards of customer service by directing and coaching the sales team and leading by example on the shop floor.
• Analyse sales data to maximize sales on a day-to-day basis.
• Resolve customer complaints effectively, either by dealing with them personally or escalating to the store manager.

Team Leadership & Development

• Motivate team members to achieve shared goals and acknowledge team and individual successes.
• Ensure all new starters are inducted into the department team.
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Ensure that standards of grooming, presentation and professional conduct are set and maintained.

Operations & Compliance

• Monitor stock in the department and inform the Store Manager of any depleting stocks or stock loss to take corrective action.
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.

Qualifications & Experience

• High school qualification.
• 4–5 years experience in a sales or customer service environment.