Supervisor Reservations (Saudi National Talent) - Jumeirah The Red Sea

Role Overview

Supervisor Reservations (Saudi National Talent) at Jumeirah The Red Sea, a luxury hospitality property operated by Dubai Holding.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The brand operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, Jumeirah is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

To represent and champion the Jumeirah brand while managing reservation operations, driving revenue objectives, and delivering exceptional customer service across all communication channels.

Key Responsibilities

Brand & Service Excellence

• Represent and champion the Jumeirah brand by displaying all hallmarks and promoting business values in all interactions.
• Interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.

Revenue & Sales

• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner.
• Upsell where appropriate to achieve all revenue objectives.
• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity.

Operations & Quality Assurance

• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards.

Stakeholder Management

• Proactively handle and resolve all market and segment channel related queries and escalations.
• Coordinate effectively with internal stakeholders including Front Office, Finance, and Food & Beverage teams.

Customer Support

• Manage inquiries and escalations through all channels, which may include telephone, email and chat within agreed response times.

Qualifications & Experience

• 2–3 years of experience in a customer service or hospitality environment, preferably within a luxury 5-star hotel.
• High School Diploma or equivalent.
• Diploma or Bachelor's degree in Hotel Management or a related field considered an advantage.

Skills & Competencies

• Service-driven with a genuine passion for guest experience excellence.
• Strong communication and collaboration skills.
• Ability to interact professionally with diverse stakeholders.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within Jumeirah's global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.