Supervisor Receptionist - Spa Operations

Role Overview

Supervisor Receptionist – Spa Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates, 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, opening in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Amenities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Supervise the spa reception operations while maintaining Forbes Five Star standards. Lead the front desk team to deliver exceptional guest service, manage spa booking systems, coordinate with therapists and other departments, and support the overall guest experience and operational excellence of the spa.

Key Responsibilities

Guest Operations & Service Delivery

• Supervise daily front desk operations including guest check-in and check-out, appointment scheduling, and payment processing.
• Ensure all guests are welcomed warmly and professionally.
• Handle guest inquiries, concerns, and special requests with discretion and efficiency.
• Promote spa services, packages, and retail products to guests.

Team Leadership & Development

• Lead and train receptionists to deliver exceptional guest service and maintain spa standards.
• Monitor team performance and provide coaching and feedback.

Operational Management

• Manage spa booking systems and coordinate with therapists and attendants to optimize scheduling.
• Coordinate with the Manager, Lead Therapists, Salon Manager and Fitness team regarding reservations, maintenance and customer service issues.
• Maintain a calm and inviting reception area that reflects the spa's ambiance and brand.
• Monitor inventory of front desk supplies and retail products.

Quality & Standards

• Ensure qualitative Forbes Five Star standards are met.

Reporting & Administration

• Prepare Therapists' commission reports.
• Assist with reporting, documentation, and daily reconciliation of transactions.
• Track and report on guest feedback and sales performance.

Marketing & Business Development

• Support marketing initiatives and seasonal promotions.

Qualifications & Experience

• Minimum 2–3 years of experience in spa or hospitality front desk operations.
• At least 1 year in a supervisory role.
• Prior experience and training with Forbes Travel Guide standards.

Skills & Competencies

• Strong leadership, organizational, and communication skills.
• Proficiency in spa booking software and Microsoft Office Suite.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.

Additional Information

• Flexibility to work weekends, holidays, and varied shifts.
• Salary paid in Dirhams (AED).
• Excellent leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits available.