Supervisor - Pool Services

Role Overview

Supervisor – Pool Services at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport. The resort will open in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Supervisor – Pool Services leads daily operations across pool, beach, cabana, daybed, recreation, and guest service areas. This role supervises Pool Services Attendants and operational colleagues, ensures exceptional guest experiences aligned with Forbes Five-Star standards, maintains luxury operational standards, and supports team development and accountability.

Key Responsibilities

Team Leadership & Supervision

• Supervise daily performance of assigned Pool Services Attendants and operational colleagues across pool, beach, cabana, daybed, recreation, and guest service areas.
• Assign daily work locations, zones, colleague deployment, break coverage, and operational responsibilities based on business levels and operational requirements.
• Conduct pre-shift briefings and communicate daily priorities, VIP arrivals, events, weather conditions, occupancy levels, service focus points, and operational updates.
• Monitor colleague productivity, grooming, professionalism, service delivery, task completion, and adherence to departmental standards.
• Provide coaching, training, mentoring, and performance feedback to attendants and assigned colleagues.
• Support onboarding, skills development, task training, Forbes service preparation, and continuous development of newly hired colleagues.
• Ensure appropriate staffing coverage, zone presence, and operational support are maintained throughout the shift.
• Lead by example through visible floor presence, professional conduct, hands-on operational support, and confident guest engagement.
• Foster a positive, accountable, disciplined, and service-oriented team culture.
• Maintain effective communication and collaboration with the Head Hostess and Lifeguard Supervisor as parallel supervisory partners within the Pool Services operation.
• Support teamwork and coordination between attendants, hostesses, receptionists, lifeguards, Food & Beverage teams, Security, Housekeeping, Engineering, Recreation, and Resort Services.
• Support colleagues during peak periods and operational challenges.
• Promote teamwork, accountability, professionalism, and service excellence within the team.

Guest Experience & Service Delivery

• Ensure guests receive exceptional service in accordance with Forbes Five-Star standards and Wynn luxury hospitality expectations.
• Maintain a highly visible presence throughout pool and beach areas to monitor service delivery and guest comfort.
• Support attendants in anticipating guest needs, preparing guest setups, providing timely assistance, and delivering personalized service.
• Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.
• Assist with guest concerns, service recovery situations, special requests, and operational follow-up.
• Ensure VIP guests, casino guests, cabana guests, daybed guests, and special event guests receive appropriate service attention and operational support.
• Partner with Head Hostess, Cabana Receptionists, Pool & Beach Hostesses, Food & Beverage, Recreation, Resort Services, Housekeeping, and Security to deliver seamless guest experiences.
• Act as a role model for gracious, polished, personalized, and anticipatory service.
• Coach the team to anticipate guest needs before requests are made whenever possible.
• Ensure guest arrivals, escorting, seating, and first-contact experiences are delivered with consistency and attention to detail.
• Maintain a highly visible floor presence and actively support guest recognition and personalization.
• Ensure guest names, preferences, and special requests are communicated and used appropriately.
• Respond promptly and effectively to guest concerns and ensure appropriate follow-up.
• Create and support memorable guest experiences that exceed expectations.

Facilities & Operational Readiness

• Oversee daily floor operations across pools, beach areas, cabanas, daybeds, recreational facilities, guest service stations, and assigned operational zones.
• Ensure all areas are fully prepared prior to opening and restored appropriately during closing procedures.
• Conduct opening, mid-shift, and closing inspections to verify cleanliness, setup, equipment readiness, presentation standards, and operational functionality.
• Verify readiness and placement of furniture, umbrellas, towels, amenities, water stations, cabana supplies, daybed setups, equipment, signage, and guest service stations.
• Monitor cleanliness, organization, presentation standards, and operational readiness throughout the day.
• Ensure all guest-facing areas consistently reflect Wynn luxury standards and are free from visible service or presentation gaps.
• Ensure all guest-facing areas are maintained to a luxury standard throughout the day.
• Monitor weather conditions and implement operational adjustments such as umbrella management, towel protection, furniture securing, or service relocation as required.
• Maintain operational continuity during peak demand periods, unexpected changes, and service disruptions.
• Monitor condition of furniture, umbrellas, loungers, daybeds, cabana equipment, towel stations, service carts, and operational assets.
• Report damaged, missing, unsafe, or underperforming equipment and follow up on maintenance or replacement requirements.
• Ensure storage areas, back-of-house spaces, and operational staging zones remain clean, organized, safe, and secure.

Coordination & Communication

• Coordinate daily operational activities with Engineering, Housekeeping, Security, Landscaping, Food & Beverage, Recreation, and other resort departments.
• Support execution of special events, activations, seasonal programming, VIP setups, and high-volume operating periods.
• Escalate operational concerns, staffing issues, performance challenges, guest complaints, maintenance delays, and service gaps to the Assistant Manager – Pool Services.
• Complete operational reports, checklists, inspections, incident reports, shift handovers, deployment sheets, and daily logs accurately and on time.
• Review attendance records, break schedules, zone assignments, colleague deployment logs, and task completion records as required.
• Support scheduling input, manpower planning, training records, and colleague performance observations when required.
• Communicate operational updates, guest feedback, service opportunities, inventory needs, and maintenance priorities to leadership.
• Use departmental systems, radios, communication platforms, reporting tools, and operational applications effectively.
• Maintain confidentiality of guest information, colleague information, and company records.
• Ensure communication between reception-based colleagues and floor-based colleagues is clear, timely, and accurate.
• Communicate operational updates, guest feedback, team observations, and service opportunities to leadership.

Inventory & Asset Management

• Monitor daily inventory levels of towels, amenities, guest supplies, recreation equipment, operational tools, and service materials.
• Ensure timely replenishment, distribution, and deployment of supplies across all operational areas throughout the shift.
• Support inventory tracking, par levels, stock movement, storage organization, and documentation.
• Assist with stock counts, inventory audits, asset tracking, and loss prevention initiatives as required.
• Support departmental cost control through proper use, deployment, care, and protection of company resources.
• Assist in the protection of company assets, operational resources, equipment, and guest supplies.
• Monitor proper use of amenities, cabanas, daybeds, towels, recreation equipment, and guest supplies.
• Support departmental cost-control initiatives through proper inventory management, waste reduction, and responsible deployment of resources.

Performance & Development

• Support departmental productivity, labor efficiency, and resource utilization objectives.
• Support revenue-generating initiatives through operational readiness, premium setup execution, and guest service support.
• Participate actively in departmental meetings, briefings, training programs, Forbes preparation, and development initiatives.
• Promote a culture of accountability, professionalism, safety, ownership, guest focus, and continuous improvement.

Safety & Compliance

• Comply with all company safety policies, procedures, and departmental standards.
• Ensure Hostesses and Receptionists understand and follow pool, beach, resort, and departmental safety protocols.
• Support a safe environment for guests, colleagues, and visitors.
• Report accidents, incidents, hazards, and unsafe conditions immediately.
• Ensure clear pathways, access points, entrances, and guest circulation areas are maintained.
• Participate in mandatory safety training, emergency drills, and departmental safety briefings.
• Maintain awareness of emergency response procedures and support the team during emergency situations.
• Support compliance with health, hygiene, sanitation, and public area cleanliness standards.
• Ensure reception, concierge, hostess, and guest service areas remain clean, organized, and free of hazards.
• Utilize equipment, systems, and resources safely and responsibly.
• Support compliance with all local regulations and