Supervisor

Role Overview

Supervisor at Apparel Group. The role provides end-to-end store leadership in support of the Store Manager, ensuring operational excellence, staff development, and sales maximization across the retail environment.

Role Purpose

Ensure the highest levels of customer service delivery by retail staff, support efficient and profitable store operations in accordance with company policies, and assume full store responsibility in the absence of the Store Manager.

Key Responsibilities

Customer Service & Sales

• Ensure retail staff have the skills and support required for maximizing sales and delivering highest levels of customer service.
• Maintain up-to-date product knowledge to respond to and anticipate customer needs effectively.
• Promote the Club Apparel Loyalty Program for maximizing loyalty and repeat sales.
• Stay updated on various brands within the group for suggestive selling to customers.

Store Operations

• Assist the Store Manager in efficient and profitable operation of the store in accordance with company policies and procedures.
• Assist the Store Manager in implementation of operating procedures at the store as per company standards.
• Assume end-to-end store responsibility in the absence of the Store Manager.
• Regularly audit store administration and resolve any issues.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.

Staff Management

• Manage the daily roster, leave, and grievances of retail staff.
• Provide feedback to the Store Manager and Area Manager regarding employees and products.

Visual Standards & Security

• Maintain visual merchandising standards at the store at all times as per set VM standards.
• Ensure awareness and vigilance of store security at all times without any negligence.

Personal Standards

• Maintain a fashionable, well-groomed appearance and possess up-to-date product knowledge to ensure minimal stock loss.

Qualifications & Experience

• Three or more years of progressive experience in a customer-centric retail role.
• Strong management experience and leadership skills.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Strong leadership and communication skills.
• Problem-solving capabilities.
• Customer service excellence.
• Sales maximization focus.
• Physical fitness to stand for extended hours and perform heavy lifting.