Supervisor

Role Overview

Supervisor at Apparel Group. The position involves supporting Store Manager operations, leading retail staff, and driving customer service and sales performance in a store environment.

Role Purpose

Ensure the highest levels of customer service, maintain store operations efficiently and profitably in line with company policies, and maximize sales and loyalty program engagement in the Store Manager's absence or support.

Key Responsibilities

Store Operations & Management

• Assist the Store Manager in efficient and profitable operation of the store in accordance with company policies and procedures.
• Assume end-to-end store responsibility in the absence of Store Manager.
• Regularly audit own store administration and resolve any issues.
• Ensure the brand and company's policies and procedures are adhered to by all staff at all times.

Staff Leadership & Development

• Ensure retail staff have the skills and support required to provide the highest levels of customer service and maximize sales.
• Manage the daily roster, leave, and grievances of retail staff.
• Provide feedback to the Store Manager and Area Manager regarding employees and products.

Customer Service & Sales

• Ensure the highest levels of customer service are provided by retail staff.
• Promote the Club Apparel Loyalty Program of the company for maximizing loyalty and repeat sales.
• Maintain knowledge of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.
• Be updated about the various brands of the group for suggestive selling to customers.

Visual Standards & Security

• Maintain visual merchandising standards at the store at all times as per set VM standards.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Be fashionable and well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.

Qualifications & Experience

• 3+ years of progressive experience in a customer-centric retail role.
• Strong management experience and leadership skills.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Skills & Competencies

• Problem-solving skills.
• Strong product knowledge.
• Fashion and trend awareness.
• Physical fitness to stand for extended hours and heavy lifting.