SUPERVISOR

Role Overview

Supervisor at DP World. The role is based on-site and involves overseeing daily operational activities, manpower management, service delivery, safety, and quality standards.

Company Overview

DP World is a global trade enabler with more than 115,000 employees from 160 nationalities across 78 countries on six continents. The company operates in Ports and Terminals, Marine Services, Logistics, and Technology, delivering integrated supply chain solutions and investing in disruptive technologies including intelligent delivery systems and automated warehouse stacking.

Role Purpose

To supervise daily operations and ensure effective management of manpower, service delivery, safety, quality, and client requirements in line with company and project standards.

Key Responsibilities

Operations Management

• Supervise and coordinate day-to-day operational activities.
• Allocate duties and responsibilities to team members based on operational requirements.
• Ensure adequate manpower coverage and coordinate replacements when required.
• Ensure services are delivered according to client requirements and agreed standards.
• Conduct regular site inspections and identify areas requiring corrective action.

Team Management

• Manage and monitor assigned employees, attendance, shifts, and deployment.
• Monitor employee performance, discipline, productivity, and compliance with company policies.
• Act as the first point of contact for employees regarding operational matters.
• Support employee onboarding, induction, training, and performance monitoring.

Compliance & Safety

• Monitor adherence to HSE, quality, and operational procedures.
• Identify operational risks and escalate issues to the Project Lead/Operations Manager.
• Ensure proper use and maintenance of company and client assets and equipment.

Stakeholder Coordination

• Coordinate with the client and internal teams to resolve operational issues promptly.

Reporting & Documentation

• Maintain accurate records of attendance, deployment, incidents, leave, and other operational activities.
• Prepare daily and weekly operational reports and provide updates to management.

Continuous Improvement

• Support continuous improvement initiatives and identify opportunities to improve service efficiency.

Additional Duties

• Perform other duties as assigned by management in line with project requirements.

Qualifications & Experience

• Diploma or Bachelor's degree in Business Administration or a related field.
• Relevant supervisory experience in operations, staffing, facilities management, logistics, or a similar environment.
• Experience managing a team and coordinating daily operational activities.
• UAE experience is preferred.