وصف الوظيفة
Role Overview
Supervisor – Business Services Center at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.
Company Overview
Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Facilities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
Role Purpose
Lead and manage the Business Services Center team to ensure accurate, timely completion of administrative and operational tasks while maintaining Wynn's luxury standards and regulatory compliance.
Key Responsibilities
Team Leadership & Development
- Lead and manage Business Services Center representatives, ensuring tasks are completed accurately and on time.
- Provide training, coaching, and performance feedback to maintain Wynn's service standards.
- Monitor team performance and ensure adherence to KPIs.
Operations & Workflow Management
- Oversee daily workflows, including documentation, procurement, and vendor coordination.
- Identify opportunities to streamline operations and enhance efficiency.
- Prepare and review operational reports for management.
Compliance & Governance
- Ensure compliance with Wynn policies and UAE regulations.
Stakeholder Management
- Act as an escalation point for internal stakeholders, resolving issues promptly and professionally.
- Maintain strong relationships with internal departments and external vendors.
Continuous Improvement
- Support the Assistant Manager in implementing best practices and new initiatives.
Qualifications & Experience
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- 2–4 years of experience in business services or administrative roles, preferably in luxury hospitality.
- Supervisory experience required.
Skills & Competencies
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and hospitality systems.
- Problem-solving and decision-making capabilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Adaptability and continuous improvement mindset.
- Commitment to Wynn's luxury standards and guest-centric approach.
Additional Information
- Salary paid in Dirhams (AED), the local currency of the UAE.
- Excellent leave policy.
- Healthcare package and incentive programs.
- Additional employee benefits available.
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