Student Dormitory Officer Female

Role Overview

Student Dormitory Officer (Female) at the University of Kalba, responsible for creating and maintaining a safe, secure living environment in student dormitories so residents can focus on their educational pursuits.

Role Purpose

Provide comprehensive dormitory management and student support services, including facility oversight, student safety and conduct enforcement, activity coordination, and liaison between students, families, university departments, and external service providers.

Key Responsibilities

Student Orientation & Engagement

• Participate in the orientation process for new students and their parents by guiding them through the dormitory and to their rooms.
• Ensure students' awareness of dormitory facilities during orientation.
• Develop a positive and respectful relationship with students living in the dormitory.
• Administer annual dormitory student activities through planning and promoting educational programs.
• Encourage student participation in dormitory programs and events.

Facility & Operations Management

• Maintain dormitory facilities by assessing and recording the status of all rooms, including study rooms, TV rooms, and other facilities.
• Report all repairs and damages to dormitory teams to maintain facilities' performance.
• Request, follow up, and receive supplies and requirements associated with dormitory operations.
• Coordinate student room assignments, check-in and departure procedures.
• Perform regular room inspections.

Communications & Announcements

• Keep students updated with the latest news by refreshing board announcements regularly with current information.
• Post updates on University of Kalba regulations, activities, trips, and other relevant information.
• Ensure students are aware of any changes to policies or upcoming events.

Student Safety & Conduct

• Ensure the safety of dormitory students by making them aware of University of Kalba related procedures.
• Communicate punctuality requirements, dress code, code of conduct, visiting schedules, health and safety regulations to students.
• Enforce University of Kalba dormitory rules and regulations.
• Report students who do not follow dormitory rules and regulations.
• Coordinate with appropriate university departments regarding safety matters.

Transportation & Logistics

• Coordinate with University of Kalba transportation section for required transport services to and from dormitories.

Administrative Tasks

• Complete any other job-related tasks as assigned by line manager within the expected time limit.

Qualifications & Experience

• Minimum of Bachelor's degree in Sociology, Psychology, or a relevant discipline.
• 2–4 years of experience in the United Arab Emirates in a similar role, preferably in a higher education institution.
• First Aid and CPR certificates are a plus.
• Priority given to United Arab Emirates nationals.

Skills & Competencies

• Excellent oral and written communication skills in both Arabic and English.
• Ability to prepare professional documents in both Arabic and English.
• Excellent working knowledge of personal computer applications, with emphasis on MS Office applications including Excel, Word, and Teams.
• Good customer service skills.
• Knowledge of public safety and security.
• Ability to deal with stressful situations and lead to resolution.
• Good problem-solving skills.
• Excellent interpersonal skills.
• Willingness to provide back-up support to co-workers when appropriate.
• Active support of group goals.
• Flexibility and ability to function effectively as part of a team.

Additional Information

Internal Communications

• Collaborate with students, academic and non-academic staff members, executive departments such as Procurement and Facilities, and the Services Department including Security and Transportation.

External Communications

• Liaise with Civil Defense and emergency correspondents, student parents and families, maintenance companies, and supply and service providers.