وصف الوظيفة
Role Overview
Store Supervisor at Chalhoub Group for Swarovski. This position is based in the Middle East region, reporting to the Store Manager.
Company Overview
Chalhoub Group is a luxury retail group operating for over seven decades across the Middle East with presence in LATAM. The Group manages over 10 owned brands and distributes over 400 international names spanning luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East, employing over 16,000 professionals. The Group is committed to sustainability, is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
The Store Supervisor assists the Store Manager in managing team performance and scheduling, achieving sales targets, delivering exceptional guest experiences, maintaining store and brand merchandising standards, and managing stock according to company policies and procedures.
Key Responsibilities
Brand Representation & Leadership
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
- Create a positive work environment based on trust, respect and fairness.
- Be the voice of employees when needed by sharing their feedback, challenges and concerns with the Store Manager and HR teams.
Sales & Revenue
- Assist in achieving the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
- Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
Customer Experience & Relationships
- Build and maintain guest experience standards to build strong loyalty.
- Manage VIP guest relationships.
- Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
Team Management
- Understand and communicate the organization's priorities to ensure team alignment with Group objectives.
- Assist the Store Manager in defining areas of responsibility for each sales team member.
- Manage, engage and guide the team reporting to the Store Manager.
- Create and maintain schedules to ensure full coverage of the shop floor and maintain grooming standards of the staff.
Operational & Retail Excellence
- Follow all appropriate Retail policies, processes, and standard operating procedures to ensure work is done in a systematic and consistent manner.
- Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand's VM guidelines.
- Leverage available technology tools to support customer experience in and outside of store, including Clienteling app, OMS, and Business WhatsApp.
- Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
Insights & Development
- Stay ahead of latest trends, products and competitors and share feedback with the Store Manager and relevant stakeholders in the back-office team.
- Execute and participate in projects and community events and activities with minimal supervision.
- Escalate complex issues to the Store Manager to ensure efficient and timely resolution.
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching learning and development opportunities and exposure to different assignments within role or through internal mobility, with diverse career paths available.
Candidates are requested to complete assessments and interviews independently and without assistance from generative AI tools to ensure fair evaluation.
Chalhoub Group welcomes all applicants and is committed to equal opportunity without regard to gender, age, race, religion, national origin or disability status.