Store Supervisor - Penhaligons'( Marassi Galleria)

Role Overview

Store Supervisor - Penhaligons at Marassi Galleria with Chalhoub Group. You will drive store business, build a loyal VIP customer base, manage the team, and ensure full adherence to brand guidelines and store processes.

Company Overview

Chalhoub Group is a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, the Group operates in the beauty, fashion and gift sectors. The organization is transitioning from a traditional distributor and retailer to a hybrid retailer bringing luxury experiences to customers everywhere, leveraging technology and data to improve operations.

Role Purpose

As Store Supervisor, you are responsible for leading by example to represent the brand, driving the store business through effective team leadership and customer relationship management, and ensuring operational excellence and adherence to brand guidelines and store processes.

Key Responsibilities

Brand Representation & Strategy

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all types of point of sale online and offline.

Sales & Customer Management

• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Recruit new clients and convert them into loyal VIP customers by providing excellent experience and constantly networking with them.

Team Leadership & Development

• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of employees when needed by sharing their feedback, challenges and concerns with leadership and HR teams.
• Act as a coach for team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience & Omnichannel

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of customer experience, physical and digital, clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, and the brand's ecommerce business including different activities, offerings and activations.

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools to support customer experience inside and outside the store, including Clienteling app, OMS, Business WhatsApp and others, and ensure the team is well versed with or otherwise trained on them.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
• Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Qualifications & Experience

• Minimum of 2 years in a supervisory role in Beauty Retail.

Skills & Competencies

• Strong English communication skills.

Additional Information

Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies and exclusive employee discounts. The organization provides enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.