وصف الوظيفة
Role Overview
Store Manager at Apparel Group. The role is based at a retail store location and is responsible for achieving company objectives while ensuring the highest levels of customer service, staff support, and sales maximization.
Role Purpose
To lead store operations in compliance with company and brand standards, achieve sales targets, maximize customer loyalty, manage staff effectively, and maintain operational excellence including inventory control, visual merchandising, and security.
Key Responsibilities
Sales & Performance
- Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
- Apply creative techniques to achieve and exceed store sales targets.
- Promote the Club Apparel Loyalty Program for repeat sales and customer loyalty.
- Maintain up-to-date product knowledge to anticipate and respond effectively to customer needs.
- Maintain awareness of new products, trends, and fashion directives at all times.
- Possess knowledge of the various brands in the group for suggestive selling to customers.
Operations & Compliance
- Implement operating procedures at the store in accordance with company and brand standards.
- Ensure brand and company policies and procedures are adhered to by all staff at all times.
- Manage end-to-end store operations responsibility.
- Manage daily rosters, leave, and grievances of retail staff.
- Supervise the store and provide feedback to the Area Manager regarding employees and products.
Inventory & Stock Management
- Ensure minimal stock loss and manage stockrooms.
- Maintain required stock levels to maximize sales.
- Maintain fashionable, well-groomed appearance and demonstrate up-to-date product knowledge to ensure minimal stock loss.
Visual Merchandising & Store Standards
- Maintain visual merchandising standards at the store in accordance with set VM standards at all times.
Administration & Audit
- Conduct weekly audits of store administration and resolve discrepancies.
Security
- Ensure awareness and vigilance at all times of security in the store without any negligence.
Skills & Competencies
- Up-to-date product knowledge in fashion and apparel.
- Knowledge of brand standards and company operating procedures.
- Strong communication and staff guidance capabilities.
- Inventory and stock management.
- Visual merchandising expertise.
- Suggestive selling techniques.
- Administrative and audit skills.
Additional Information
- Must be physically fit to stand for extended hours and perform heavy lifting.
- Must be fashionable and well-groomed at all times.
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