Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees daily store operations, ensures positive customer experience, maintains store standards, achieves financial targets, and relays customer and product feedback to relevant stakeholders.

Role Purpose

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities

Financial Performance

• Drive the store team to achieve store target and store KPIs.
• Ensure store shrinkage remains below 0.2% of cost of sale.
• Monitor and manage store expenses, budgets, and financial goals.
• Set and achieve sales targets and monitor KPIs.
• Analyze sales performance to identify areas for improvement.
• Develop and implement action plans based on performance metrics to drive results.

Operations & Process

• Oversee day-to-day store operations, including opening and closing procedures.
• Conduct regular financial and stock audits.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain employee records including leave management, passport information, performance and conduct history, and roster management.
• Maintain back store operation and replenishment of merchandise.
• Implement and enforce company policies and procedures to ensure compliance.

Security & Safety

• Implement and enforce security measures to prevent theft.
• Ensure the safety of both customers and employees.

Team Leadership & Development

• Recruit, train, and develop a high-performing sales team.
• Conduct regular team meetings to communicate goals and performance expectations.
• Provide constructive feedback to team members.
• Manage people regarding performance and conduct of store employees.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Customer & Stakeholder Management

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain a relationship with mall management.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Effectively communicate with the office back-end team regarding store-related activities.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role.
• Strong management experience and leadership skills.
• Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Problem-solving skills.
• Organizational skills.
• Deep understanding of the fashion retail market.