Store Manager

Role Overview

Store Manager at Apparel Group. This role is responsible for driving store performance, ensuring excellent customer service, and managing daily retail operations to company and brand standards.

Role Purpose

Achieve company sales objectives and operational targets by leading retail staff, implementing brand standards, maximizing customer loyalty, and maintaining efficient store operations across all functions.

Key Responsibilities

Sales & Performance

• Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
• Apply creative techniques to achieve and exceed store sales targets.
• Promote the Club Apparel Loyalty Program for maximizing loyalty and repeat sales.
• Maintain up-to-date product knowledge to respond to and anticipate customer needs.
• Possess knowledge of new products, trends, and fashion directives at all times.
• Stay updated about various brands within the group for suggestive selling to customers.

Operations & Compliance

• Implement operating procedures at the store as per company and brand standards.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.
• Ensure required stock levels to maximize sales.
• Manage stockrooms and ensure minimal stock loss.
• Conduct weekly audits of store administration and resolve discrepancies.
• Own end-to-end store operations responsibility.

Visual Merchandising & Store Environment

• Maintain visual merchandising standards at the store at all times as per set VM standards.
• Ensure the store is fashionable, well-groomed, and maintains high presentation standards.

Staff Management

• Manage the daily roster, leave, and grievances of retail staff.
• Provide staff with the skills and support required for maximizing sales.
• Supervise the store and provide feedback to the Area Manager regarding employees and products.

Security & Loss Prevention

• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Minimize stock loss through effective inventory management.

Qualifications & Experience

• No specific qualifications or years of experience stated in the source.

Skills & Competencies

• Product knowledge and fashion awareness.
• Customer service excellence.
• Staff supervision and management.
• Inventory and stock management.
• Visual merchandising knowledge.
• Sales achievement and target management.
• Problem-solving and discrepancy resolution.

Additional Information

• Must be physically fit to stand for extended hours and heavy lifting.