Store Manager - Pacsun

Role Overview

Store Manager at Majid Al Futtaim for Pacsun in a Lifestyle Operations role. The Store Manager supports day-to-day store operations including achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience.

Role Purpose

The Store Manager leads store operations and team performance to achieve sales targets, maximize profitability, and deliver exceptional customer experiences while maintaining brand standards and operational compliance. The role deputizes for the Store Manager in their absence for daily operations of the store and its workforce in line with overall business objectives.

Key Responsibilities

Customer Service & Experience

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company and brand customer experience standards, individual customer needs, and awareness of current trends.
• Drive the store team to deliver the highest levels of customer service at all times.
• Follow up and resolve all customer complaints in a professional and timely manner, escalating and reporting to the Store Manager.

Sales & Business Development

• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.

Operations & Compliance

• Ensure smooth store operations in the absence of the Store Manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to company policies and guidelines to minimize stock loss and damage.
• Liaise with the Excellence and Compliance Team in order to prepare and implement stock counts as per company policy.

Qualifications & Experience

• Diploma or High School Certificate.
• Qualification in retail-related field is an added advantage.
• Minimum 4-5 years' industry experience.

Skills & Competencies

• Excellent to fluent English.
• Team player.
• Excellent communication skills.