Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees and manages the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders.

Role Purpose

Lead store operations with a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Drive financial performance, maintain operational excellence, develop your team, and deliver exceptional customer experiences.

Key Responsibilities

Financial Performance

• Drive the store team to achieve store targets and store KPIs.
• Ensure store shrinkage remains less than 0.2% of cost of sale.
• Conduct regular financial and stock audits.
• Monitor and manage store expenses, budgets, and financial goals.
• Develop and implement action plans based on performance metrics to drive results.

Operations & Process

• Oversee day-to-day store operations, including opening and closing procedures.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain the back store operation and replenishment of merchandise.
• Implement and enforce company policies and procedures to ensure compliance.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Reporting & Communication

• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Effectively communicate with the office back-end team regarding store-related activities.
• Maintain a relationship with mall management.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.

People Management

• Recruit, train, and develop a high-performing sales team.
• Maintain employee records including leave management, passports, performance and conduct history, and roster management.
• Manage people with regard to performance and conduct of store employees.

Customer Experience

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.

Learning & Development

• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Strong leadership skills.
• Problem-solving skills.
• Sales target setting and KPI monitoring.