Store Manager

Role Overview

Store Manager at Apparel Group. This role is responsible for leading daily store operations, driving sales performance, managing staff, and ensuring brand standards are maintained across all store functions.

Role Purpose

To achieve company sales objectives while ensuring the highest levels of customer service, implementing operating procedures in line with company and brand standards, and maximizing loyalty and repeat sales through effective staff leadership and store management.

Key Responsibilities

Sales & Performance

• Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
• Apply creative techniques to achieve and exceed store sales targets.
• Ensure required stock levels are maintained to maximize sales.
• Maintain up-to-date product knowledge to effectively respond to and anticipate customer needs.
• Be updated about various brands in the group for suggestive selling to customers.

Staff Management & Development

• Ensure retail staff have the skills and support required for maximizing sales.
• Manage daily roster, leave, and grievances of retail staff.
• Supervise the store and provide feedback to the Area Manager regarding employees and products.
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products.

Operations & Compliance

• Implement operating procedures at the store as per company and brand standards.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.
• Maintain end-to-end store operations responsibility.
• Ensure minimal stock loss and manage stockrooms.
• Weekly audit store administration and resolve discrepancies.

Visual Merchandising & Product Management

• Maintain visual merchandising standards at the store in line with set VM standards.
• Maintain knowledge of new products, trends, and fashion directives at all times.
• Be fashionable and well-groomed, possessing up-to-date product knowledge to ensure minimal stock loss.

Customer Loyalty & Engagement

• Promote the Club Apparel Loyalty Program of the company for repeat sales and maximizing loyalty.

Store Security

• Ensure awareness and vigilance at all times of security in the store without any negligence.

Qualifications & Experience

• No specific qualifications or years of experience stated in the source.

Skills & Competencies

• Product knowledge and fashion awareness.
• Sales achievement and target management.
• Staff supervision and people management.
• Store operations and inventory management.
• Visual merchandising knowledge.
• Suggestive selling ability.

Additional Information

• Must be physically fit to stand for extended hours and heavy lifting.