Store Manager - lululemon

Role Overview

Store Manager at Majid Al Futtaim LifeStyle, Operations division. The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience.

Role Purpose

Lead daily store operations and workforce management in line with overall business objectives at Majid Al Futtaim Lifestyle. The role is fully accountable for achieving sales targets, developing teams, maximizing profitability, and delivering exceptional customer experience while maintaining brand integrity and operational compliance.

Key Responsibilities

Customer Service & Experience

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Coach, train and mentor the store teams to enhance customer service levels through brand and product knowledge and overall understanding of retail.

Sales & Profitability

• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.

Operations & Compliance

• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.

Strategic Feedback & Analysis

• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
• Identify critical paths and proactively convene the right stakeholder to ensure timely decisions are made.

Qualifications & Experience

• 4 to 5 years' industry experience with managerial background.
• Proven record of maximizing business performance.

Skills & Competencies

• Good understanding of main customer segments and ability to help team understand them.
• Ability to make hard decisions and know when to make a call versus delegating upwards.